September 04, 2018
Thank you Gary, very happy about the entire transaction.
Little Rock, Arkansas
May 18, 2018
They received it and love it!! Thanks so much for your excellent craftsmanship and phenomenal customer service!!
May 13, 2018
Everything from start to finish was amazing. The people working with you take pride in every aspect of work being done for your customers. The chair is perfect and my family will enjoy it for generations. Please thank your team for me.
Wilmington, North Carolina
May 09, 2018
Thanks for the follow up email Gary — that is not necessary, but very much welcome and is an excellent display of customer service and satisfaction!
Jealous of your Italian sojourn, I am sure you returned well rested and well fed!
Regarding the rocker: yes — we very much realize now that the value in the piece is frankly lower than the asking price (while also recognizing that the true value would put the rocker out of our reach . . . so we've both come to appreciate your pricing!).
The only problem is that Sydney now claims the rocker as her exclusive domain. Whereas we used to read nighttime stories together while rocking, I'm now relegated to an adjacent seat while Sydney gets to rock comfortably by herself as she listens to the story! I guess it is her chair, ultimately, but I can't say I appreciate being kicked out of it! LOL.
Thanks again for the kind note! Until next time! (we've had our eye on your bar stools for a while now, and are waiting for some cash to free up)
March 10, 2018
Thank you for the kind note. Our experience with your company has been great. Autumn did a wonderful job answering all of our questions and building that confidence, plus I really appreciated the ease of paying online with PayPal.
The chair your team designed and built is perfect for us; which is impressive as I am 6'5" and my spouse is barely 5'. Its arrival in our home has created a new house rule: "You move your feet, you loose your seat". If someone gets up from the chair, someone else will instantly sit in it.
We look forward to many more purchases from your company!
D.G. & M.G.
February 12, 2018
We are thankful that craftsmen and women like your company's make such high quality functional works of art. Our two walnut rockers, a small end table, and a small foot stool from your company are pieces of furniture we cherish and will use with pleasure. They will ultimately be family heirlooms to pass on to our sons' families.
Your employee, Autumn, who delivered the rocker a few weeks ago, is one dedicated employee to have driven from Wimberly to Kingwood and back to very carefully deliver our second rocker. Thank her for so carefully getting the chair to us.
M.M. & M.M.
December 22, 2017
I am in receipt of the rocker and it is beautiful.Thanks for such great customer service.
September 07, 2017
I just landed in NYC from London to your kind note. Thank you. Luke and I enjoyed meeting you and Leslie and our time together with Austin. I wish you could have met my older son Zach who toured the workshop at the start of the process. As a new college freshman pursuing engineering management, he was inspired by the intersection of form and function as well as the aspect of a family business all present in your company. Luke has often mentioned the machines he saw which is notable as he is a deep thinker who has an economy with words.
I am thrilled with the chair and it is truly worthy of the occasion which I failed to mention — my 26th wedding anniversary. I have included three pictures below. Austin has a gift for selecting and bringing out the figure and grain and I found the chair to be as comfortable as it is beautiful. It is a fine compliment to my historic desk and a great conversation piece for our new home. I could not be more pleased and it is especially meaningful that this comes from a family in our town. Thanks one and all for all they did to make this heirloom a welcome addition to our family.
I'd like to have you all over in person to our home in the near future. I'll reach out and propose some dates in the very near future. Until such time, all the best from us all to you all.
PS – please feel to post these photos per your newsletter in the "Patron Photo" section and enter us in the drawing. It was a pleasure to read of your company and milestone. Keep the letters coming. Again, thanks!
Miles Christi sum,
January 25, 2017
Thank you for the wonderful and well crafted rocker. It arrived with no damage and the color and wood is even better than the very nice photos online.
Thank you for your fine craftsmanship and excellent customer service.
Gold River, California
December 03, 2016
I love my new rocker and footstool! The craftsmanship is outstanding. Sorry I didn't meet you too. And Austin took great care of me. Will see you next time!