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Designed for Comfort and Built to Last
Gary Weeks & Co. - Furnituremakers

Gary,

Yes, we received the box decorated by a grand daughter (I presume) containing a remarkable creation . . .

We had you ship the cherry rocker to us in KS, as we plan to carry it with us as we travel next week to NY for a family gathering with J and S (the recipient). This will afford us the luxury of watching their response to its arrival in their lives in person.

And, that will be a delight!! The decorated box will be opened to a marvelous creation. Well conceived, the execution was flawless with a reverence for the material. The idea of the many days of sun and rain and snow in the growing of a tree(s) to produce the wood that your capable hands crafted into an instrument (a thing of beauty in itself) that S. will slowly introduce another being into the rhythms of existence in . . . let the music ebb and flow . . .

So, though I took a week to acknowledge my reaction to your work in hopes of getting the words right, it boils down to a simple Thank You. My admiration and respect to you and your son and your crew for sharing beauty with us and those who follow us.

Till then . . . may the gods grace you all with health and well being

N.

Gary,

It did! The pieces are beautiful, and we couldn't be happier.

We very much appreciate all of the care taken to craft and deliver the furniture. We will certainly be recommending the work most highly. Thank you!

best,
P.

Hi Gary and Becca — the rocker is a huge success. My wife was quite surprised and loves it already. I enjoy running my hand along the incredibly silky smooth wood as I walk by and marvel at the craftsmanship. That's a really good shipping company that you guys work with as well. Again, we couldn't be happier with our Gary Weeks rocking chair.

Regards,
B.

Hi Becca,

Received my chair yesterday in good condition, thanks to your superb box and packing. When I saw the chair without the wrapping, the first thing that came to mind is: "Boy, that certainly is a Texas size chair!" It is a little larger than I had anticipated, but very comfortable for my size. Already enjoying my rocker and I'm very satisfied with my purchase.

Thank you,
D.

Gary,

I was planning on contacting you today. I am so pleased with my new table and chairs! They are just as beautiful and well made as my rocker. The delivery men were here by 7:30 a.m. and couldn't have been more courteous and professional. It is so reassuring to know there are still people who care about quality workmanship and customer service. I couldn't be happier.
Thanks for all you have done to make this senior citizen happy!

Best wishes to you and yours,
B.

I just received my rocker and I am very pleased! We bought the rocker as we are expecting our first child and know we needed something comfortable for the long sleepless nights. The packaging was well designed and not a thing left without lots of bubble wrap. I'm very impressed with the product, service, and shipping . . . and I'm a very tough judge! Thank you for this wonderful piece, we look forward to the many hours spent rocking in it!

J. and J.

Hello and Happy New Year!!

He's rocking in it now. As I expected, the chair was quite a surprise and an adjustment from what he was sitting in, but he's been in it every day since the 25th, with no complaints. In fact, he even said it's more comfortable than he expected it to be (this is a huge compliment from someone who does not receive gifts well AT ALL).

The delivery arrived without incident on the 22nd. I should tell you that the folks who brought it to me were very helpful unloading, unwrapping and even carting away the packing materials; I think they were eager to see what was inside! It's a beautiful chair, and I know that one day soon, I'll be ordering from you again . . . for me, in walnut!

Thank you so much for all your hard work.
I.

Hey Gary,

We got the chairs. They’re beautiful. The shippers did a good job. No problem with that. The joinery is superb. The finish is even better. They’re beautiful.

R.

G'morning, Gary,

I fought my way into the second [Terrell] table last night, just a little bubble-wrap to clear . . . it's the maple, and it is soooo lovely, the grain is just so deep. They are both just so wonderful, and I'm really glad I got them!

The packing, well, that's star packing, for sure. I have plenty of wrap to send christmas with, and the bulk left over goes to 'Go Postal' our local UPS store or whatever it is. They treasure peanuts and bubble and all, little as possible gets wasted.

Thank you again, I am SO pleased, and I'll be moving them around for a bit deciding who gets what where. :)

with best wishes to all of you,
J.

You are most welcome. This one will not be coming back!

Chair is wonderful. The sensation of "unloading" the lower back and shoulders is so profound, I zone out a bit. Can read for hours, now.

Shipping crates as well built as the chair, give your team a pat on the back for me.

P.

Hey Austin,

We did receive the table and chairs in very good condition. The movers were so careful and mindful of both the delivered items and the walls. They were also very engaging and polite. We absolutely love the pieces. They are flawless and the craftsmanship is amazing. We are still in the process of getting moved and settled but the dining room will be beautiful when finished.

Thanks again for your beautiful work,
M. and T.

Austin –

The rocker arrived safely late this morning [ perfectly packaged! ]. It is even nicer than we imagined and we hope it will be a family heirloom for generations.

Best wishes for the New Year,
D. and L.

Dear Austin,

We are delighted with the rocking chair.

As it happened the chair shipped the day the baby was born and we were back at home just a few days before it arrived.

Really impressed by the workmanship and attention to detail, also the great simplicity of the piece. And super impressed by the packing for shipment.

Our great thanks. We are very happy to add the chair to our home and to the memories we'll share with our new son.

D.

Gary —

Happy New Year!! The chair is perfect and a huge hit!! It exceeded all expectations.

Looking forward to the stool.

My complements to you shipper too, I was impressed with how well it was packed.

Happy Holidays!
K.

Dear Mr Gary Weeks,

Thank you so much for the beautiful rocking chair made for our son and daughter in law in San Antonio, Texas!

Every part of ordering the rocking chair, from starting the chair order on line to the delivery of the chair could not have gone more smoothly!! Your help is greatly appreciated and your company's service is unmatched by others ! In today's world it is refreshing to work with a company such as yours!

Again, thanks for your expert workmanship, the chair is SO beautiful ! Thanks for your service unmatched by others! Thanks for the extra care I know you took to make sure my order was made perfect and thanks for how delivery people took extra care to deliver chair on time and in perfect condition!

Warmly,
Grandma

Dear Gary,

The rocker has just arrived as you know by now. For all potential clients, a few words from a skeptical mind: The company is no gimmicks. They ship furniture across the ocean. It arrives when they say it will. And once you have unpacked it, a fine work of art appears. It would be foolish to expect more.

Many thanks again,
M.

Gary

The rocker, stool and table arrived on Tuesday and we are absolutely delighted with them. M. has always wanted a rocker and never dreamt she would have such a fine rocker as the one you and your team crafted for her.

The whole process, from start to finish, has been a joy and our beautiful furniture will be treasured by the S. family for generations to come. I can’t thank you and your team enough.

As of now the rocker is sat in the living room overlooking the marina and looks unlikely to make it to the nursery — don’t be surprised if you receive another order before very long!

My sincere thanks and very best wishes
P.
Hong Kong, China

ps your packaging is fantastic!

Howdy. I phoned Portland Oregon this morning and spoke with the dispatcher. The delivery was made to my farm around two or three pm today. Your packing job and shipping were excellent. The cherry rocking chair purchased as a gift for me is outstanding in every way. I am most appreciative of this wonderful gift, your wonderful workmanship and communications. Boy this is a beautiful and comfortable chair of the highest quality. Lucky, lucky me.

J.L.

Hi Gary & Aubrey –

The chair arrived as scheduled on Friday afternoon – it is absolutely beautiful! My husband really loves it. BTW, you do a great job with the packaging. Despite the fact that the carton was fairly beat up & part of the wood frame was broken, the chair was in perfect condition.

Best regards,
C.L.

Dear Gary,

Yes, I meant to e-mail you earlier! The chair is fine. I love it. BAX Global was easy to deal with, and they even specified a range of four hours for delivery, which was helpful.

Just so you're informed, there was a small hole in one side of the box, about large enough for a finger, but it was opposite the back of the chair. No problem.

It's really soothing to have the beautiful, comfortable chair and stool.

Thank you.
M.N.

Gary,

The rocker was indeed delivered on Monday, Jan 15; apparently it got stuck in Memphis and was not here for Friday the 12th as we had originally hoped, but with the ice storms between you and us, we certainly understood the delay.

The rocker was in great condition; the UPS guy even stuck around to help Richard unscrew the wood frame and remove the rocker from the box because he was so impressed with the solidity of the shipping container and was curious to see what everything looked like inside!

You must use the best corrugated cardboard available; I tried to break down the top portion of the box to put into recycle, and it will take some time to get it into recyclable pieces (our trash company is really picky about the size of items we put out weekly). But the bottom box (the one with the frame on the bottom) is going to be recycled as our 5-year old granddaughter's "mobile home" as she calls it. She was here for the day when the truck came and was ecstatic to have the box to play in! We have moved it to a downstairs room off the walk-out basement until nicer weather prevails — then we will take it outdoors and she can imagine trips to her heart's content.

So then she came indoors, helped take off the bubble wrap, sat in the chair with me to give it a "test drive", and then proceeded to wrap herself in the bubble wrap to make a princess dress for herself. Later this week, we will have the new granddaughter come over so we can all rock her in the chair. It is beautiful and fits well into the space we made for it in the study-TV room.

Thank you for such a lovely product and for the excellent communication you provided regarding shipping, etc. We hope to enjoy this for many years.

R. and L.W.

Gary,

K. LOVES her rocker. I can't say she has been off her rocker since it got here. This has been the best birthday present I have ever gotten her. OK, she did pick it out and I just ordered it, but WOW, she is happy.

I have to tell you, the picture in the New Yorker doesn't do your work justice. You and your team are truly artists. The chair is beautiful.

By the way, your packaging was ingenious. We especially liked how you only used the foam packaging in the minimum spots you needed since that stuff doesn't recycle well.

Not only did I enjoy talking with you on the phone when I ordered, the whole process start to finish with your wonderful chair up to and including your email below has been great.

Thank you so much. We will gladly be a reference.
R.G.

Gary —

I meant to e-mail you earlier. The rocker chair arrived about 11:30am with no problems. I had to laugh a bit at the delivery because it was delivered in a full-size semi and when the driver opened up the back to take the chair out, the whole truck was empty except for the one box with the chair. I asked the driver about it and he just said it was a slow day.

Anyway, the chair is beautiful and we are having lots of fun sharing it. I'm sure this will give us many, many years of enjoyment.

B.D.

The rocking chair did arrive on Tuesday without a problem.

The driver complemented you on how well you packaged the rocking chair.

The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.

Our only regret is we have to give it up.

Thank you for wonderful and prompt service. Everything worked out great

C.S.

Gary,

The chair was delivered this morning and it's a beauty!

We live in an isolated area and the delivery company was a little concerned about bringing their tractor-trailer into our road. After several phone calls, one of their drivers, who lives in my area and was on his way home after the night shift, decided to put it on the back of his truck and bring it to me. It was a fitting way for the chair to arrive since it served to underscore the friendliness of the whole enterprise and introduced me to one of my neighbors.

The wood and workmanship of the chair is beautiful; I can't quite believe how sturdy it is. No wonder you give it such a great guarantee.

Many thanks.
L.H.

[ Note: Not every delivery is smooth and trouble-free. Most are, but not all. This is the nature of freight. After furniture leaves here, we cannot be certain of its handling, but we will assist in every way we can and we will take ultimate responsibility — this is certain. The email exchange below illustrates such a situation. — GW ]

Dear Austin,

Thank you for your email. I had called to schedule an appointment for delivery today, and waited all afternoon. Finally, I called the delivery place and they said that the rocking chair was missing. I asked what I could do now. They said they should be able to find it within the next couple of days. I told them I was upset that I wasted the afternoon awaiting the delivery. They apologized and said that they would deliver it within a 1 hour window once it is found.

I just thought I should let you know that the delivery service you have used has treated your customer in this way. I am not happy about this situation, but seem to have no other choice. Currently, I have a six week old baby and a visitor from Australia stuck in the house for one day and now we'll have to be here again, when they find the chair.

Otherwise, I have been happy with your service, and would suggest you to others, though maybe not your delivery service.

Thank you,
S.W.

---------------

October 24, 2005

S.,

I was out of town last week. I am chagrined to return and find that your chair has not been delivered and that you were stood up by Overnite. I am very sorry for your inconvenience and for the delay.

Overnite is a large company with terminals throughout the states. When their system works well, as it almost always does, they are amazingly fast and reasonably priced. When it doesn't, they appear to be a clumsy bureaucracy. Again I regret that you have experienced the latter.

Austin, my son, has been calling N. at the San Diego terminal, and I called him today. Apparently, or most likely, the chair was loaded onto the wrong trailer at some point between us and you and will soon be discovered out of place and delivered. I just called the terminal manager in Austin, our local terminal, who verified that, when this occurs, the missing item soon reappears.

I would like to give Overnite a few days to deliver your chair. If they have not delivered a chair to you this week we will finish one of the chairs we are now working on for you.

Sincere apologies, and regards,
Gary Weeks
Wimberley, Texas

---------------

Dear Gary,

Thank you for all the customer service that you and your son have provided. You have actually made an unpleasant experience pleasant with your well written emails and phone calls. I'm glad your company took the lead in making sure the rocking chair was located.

This morning I placed a call to the delivery company, and upon hearing my name, they knew immediately who I was. The rocking chair is to be delivered tomorrow between 8 and 10 am as I requested. I look forward to rocking away with my newborn daughter on a quality piece of furniture, as is the quality of your customer service.

Thank you,
S.W.

Hi Gary,

We picked up the rocker last week and it is gorgeous. Sorry we haven't got back to you but we've been in and out of town for a couple of weeks. You definitely know how to ship it and we appreciate your attention to detail in the packing. It was perfect when we got it.

Thanks again,
R.S.

Gary:

Thanks for your inquiry. The rocker arrived in fine shape last week. It was crated so well, even the truck driver commented: "Gee, I guess that's not the kind of rocker you buy at the Old Country Store." So true.

D. and M. were beside themselves over the quality of the construction and comfort of the rocker. I have to admit I was skeptical until I went over to try out the chair myself. I didn't want to get up out of it! Your rockers are amazing. Thanks again.

--
P.L.

Hi Gary,

I was going to write you an email today, but it looks like you beat me to it . . . :) Yes, I did get the chair yesterday and it is more beautiful than I'd imagined it! It is as much a piece of art as it is a piece of furniture . . . The original design, the quality of the wood, and the impeccable craftsmanship makes it a one of a kind piece!

I would give the overall experience a 10/10 if it wasn't for the delivery . . . The delivery company would not deliver on Saturdays, and could only give me 4-hour windows in the morning or afternoon. That doesn't work for any person working full-time, as it effectively requires one to take a full day off. The Stickely dresser I bought a few months back was delivered on a Saturday morning, and that worked out perfectly. As the Overnite Transportation warehouse was just a few miles away from my office, I ended up driving there during lunch break to pick up the chair myself. The crate would not fit in my Honda Pilot, so I had to disassemble it on-site . . . Quite an ordeal. In short, I'd suggest that you look into using a delivery company that does Saturday deliveries.

Thanks for such a beautiful chair!

Best regards,

M.M.

[ I regret any inconvenience to any patron and work to keep it to the minimum. However, the shipping prices quoted in our catalog and on the website are for the level of service noted in this email: large appointment windows on weekdays only. I can see how these specifications are problems for some, but the price cannot be beaten by any other carrier that I have found. The option of a Saturday delivery will cost at least twice our quoted prices, but I will be happy to arrange it for those who require and desire it. — GW ]

Dear Gary:

As I was having a glass of wine last night, and sitting in the Weeks chair, I thought again what a terrific piece of art that thing is. It's functional, stylish and even by itself – it adds something to the room. And also – thanks for the prompt delivery.

Who knows??? maybe I'll order another sometime in the future.

all the best
H.B.

Dear Gary-

We just received our gorgeous rocking chair delivered perfectly to Amsterdam this afternoon. My husband and I are really thrilled with it! Thank you so much for creating something so special for us as we expect our first child. It's a beautiful heirloom treasure which I am sure will be passed on to future generations!

(Also, thank you so much for your promptness in correspondence, your precise time table and impeccable packing and delivery.)

All the best,
J.K.

Hi Gary,

Here it is. A happy mother rocking already with the baby. We are totally happy with the chair. The only bad news was that French customs were much more expensive then expected (533 euros, which is about twice the amount you mentioned initially; this is something you have to know for future transactions!).

[ Ouch! I get an estimate for duties and taxes from my agent and forward that amount to people in another country who are considering a purchase. The customs and duty charges on previous shipments to France have been accurate. Apparently, however, it is impossible for me to get a firm and correct quote for duties and taxes to every country, every time. This experience makes me reluctant to estimate duties and taxes on an international shipment.
— GW]

Thanks for the efficiency in processing it all so as to make it available on time. And congratulations for the design: being born in Canada at a time when rocking chairs were very popular, I can tell you this one is really, really, well done.

All the best
C. M.

Gary,

They just delivered the rocking chair, and it is perfect! Beautiful! Wonderful!

You warned me it would be a different color than the other cherry rocker you made me (#629 in 2000), but the contrast was surprising. My older chair is a beautiful rosy color now and I had never realized how it had changed. Now that I know, it will be fun to watch the progress of the new chair.

The delivery folks were a joy to work with — very friendly setting up the delivery date, and excellent service when they arrived.

My two grown daughters will no longer have to fight over who "inherits" my rocker. I just hope they don't decide to bump me off so they won't have to wait!

Thank you again for such a wonderful addition to the family. Merry Christmas or Happy Holidays or whatever applies . . .

S.K.

Gary,

We are very pleased with the rocking chair. It's extremely comfortable for M., and looks great in the nursery.

The shipping company delivered the package without problems, except for a tear in the bottom of the box, that resulted in no damage. We are still waiting on the baby, but I'm sure that the chair will meet with the baby's approval, too!

Thanks very much,
R.D.

We did get it and we love it! We spent the evening acting like kids attempting to share a new toy — "it's MY turn . . ." It's more comfortable than I even imagined, and I'm really glad we got the footstool too. I just entered my third trimester, and kicking my feet up is a good thing right now! The delivery guy was on time and very courteous, so that worked out well too. I imagine you'll be hearing from us at some point when we decide we need a "his" to go with this "hers" chair. Thanks for everything. It was a pleasure working with you.

N. and K. J.

Dear Gary,

Thank you for the fast delivery of the chair. A. and I love sitting in it already.

We've put you on our announcement e-mail list — so you'll know who the third beneficiary of the chair is when she or he comes.

All the best to you and your family. Happy house building!

Take care,

M.M.

Dear Mr. Weeks,

The chair was delivered as scheduled, and arrived in perfect condition. We are most pleased with the rocker in terms of comfort, beauty, design and workmanship. The joints are immaculate, a delight to the hand, and the grains as nearly symmetrical as human art could achieve. It is everything I hoped, and then some.

Many thanks,

J.A.

P.S. — My Weeks cherry rocker reminds me of a rosewood desk by Sam Maloof that I had a chance to buy for $800 about 40 years ago. I have often regretted my inability to afford that desk, which would now be a museum piece, but I expect the sting to fade in the enjoyment of your magnificent chair.

Gary,

Received the Terrell Side tables yesterday. They are fantastic! Your shipping containers are as well thought out as are the pieces you make. They arrived perfectly and are beside my bed with the rocker and footstool at their side. Being an old woodworker, I can say that your work is impeccable and exquisitely done. Thanks again. They will become heirlooms someday.

C.F.

Gary —

I am thrilled with the chair! It arrived in perfect condition (not even a mark on the box) and was very easy to unpack. My husband (who is 5'9") and I (at 5'2") have both found the chair to be comfortable as well as beautiful. Thank you!

L. B.

Hi Gary,

I just had a very exciting morning. The Plycon guys delivered the dining set today, a whole week early! I have to tell you that I am floored with your expert craftsmanship. A huge thank-you to your entire team. I only had a few moments to admire the satin smooth finish and enjoy the heft of the chairs before setting off to work, but dinner tonight will be a treat. I am extremely pleased with the set.

All the pieces were very well protected and everything seemed snugly wrapped. In fact, the delivery guy took quite a few minutes unraveling each piece. I only want to add that the delivery guy did ding one of the arm chairs. After unwrapping the chairs in the truck, he grabbed two chairs and tried to get them into the house all at once. Unfortunately, when he came up the porch steps, one of the chair tops banged into the ceiling overhang of the covered porch. I was rather disappointed with his carelessness, and I just wanted you to be aware of it. I'm not sure if this was an isolated incident with the particular delivery guy, or a mark of company, Plycon. I suggested that he bring in the rest of the pieces one at a time, which he did. Other than that, the delivery went very smoothly.

As for the ding in the chair back, I ran a barely-damp cotton cloth gently over the ding a couple of times, and got the white paint off. Can I use some lemon oil to get the luster back? Or should I hold off, until the chair cures a bit? The ding is very shallow, and about the width of a grain of rice. It isn't particularly noticeable (now that the paint is gone), but I just want to treat it right, and keep it protected.

Let me know what you think.

Thanks for the help,

C.C. (1 happy girl)

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C., I am delighted that you like your furniture and dismayed at the careless delivery. I have a simple repair that you can do to make the chair arm good as new; I just regret that you have to do it.

I am leaving for the day and will send more tomorrow.

Sincerely yours,

Gary

. . . . . . . . . . . . . . . . . .

C.,

I hope dinner last night was a treat. Have the dinner party invitations gone out?

Rereading your note, I see that the ding is on the back of an arm chair, rather than the arm of the arm chair. Anyway, I can mail a repair kit to you with instructions, oil, and sandpaper. You can use a clothes iron and a damp cloth to drive steam into the compressed fibers, swelling them back to the surface. The following day, you can lightly sand with a very fine grit and apply a bit of the hand-rubbed oil finish that we use. You will need to lightly sand and re-coat on a subsequent day to get the sheen back. I am upset to put this on your plate, but it is not difficult or very time-consuming. The other options are:

1. Do nothing and consider that the first ding in the Charlene era of this long lasting furniture came too early.

2. Say to me: "Gary, you promised that the furniture would be delivered as new; I am hesitant to make this repair. Will you do it for me?" I will have it brought to me; I will repair it, and return it.

I hope you remain a "happy girl." I will do my part to keep it so.

Sincere thanks and regards,

Gary

Dear Gary,

The chair arrived in perfect condition and we both love it!!

M. & J.W.

Gary,

It's here; it's beautiful; I may never get up. Thanks so much. They delivered it to ND on Monday, but took it to central receiving . . . delivered it this morning, still in the bubble wrap and without a scratch.

I love it. Thanks.

T.

Gary,

Yes, it was delivered yesterday afternoon by Motor Cargo. Everything went fine as far as delivery and condition.

The rocker is wonderful, truly a work of art. And the minute I sat in it, it was comfortable, a perfect fit with everything supported, and a lovely rock. I was delighted with the curve in the arms, the way you can put your elbows off the end of the arm and not have any pressure on the elbow to make your arms "go to sleep". (By design or accident, a great feature).

My husband was also very pleased with the beauty and comfort of the rocker. I suspect we will have to take turns with "my" rocker.

Thank you so much!
K.E.

Gary:

Briefly, the rocker arrived in perfect condition, and the delivery man from Overnite was perhaps the most pleasant and courteous I've come across in years. The crate was a pleasure in itself to "unwrap."

My wife was thrilled with the rocker, and used it last evening to rock (of course!) the baby to sleep. Did I mention that R. and I have a 7 month, and a 23 month old sons? More to follow, we hope. I often comment to those professionals whom I refer business, that when they look good, I look good. Let's say that your rocker made me look really good!

To conclude, the rocker is magnificent.

Best regards,
D.M.

Gary . . .

The rocker was great. The party was great. The retiree really liked it. I am getting a photo scanned to send to you so you can see his big smile. Thanks for everything. The shipping was fine, everything arrived ok.

L.L.

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Gary Weeks & Co. - Furnituremakers