Comments from Our Patrons

Category: Business With Us - Shipping

October 29, 2020

Hello,

Just a quick note that my rocker arrived today without any shipping damage.

First impression: Awesome!

Thank you,
D.S.

Jacksonville Beach, Florida
October 29, 2020

October 16, 2020

Gary,

The chair and footstool arrived yesterday and I think I'm in heaven -- haven't sat on the sofa once since it arrived!

The delivery company, XPO Logistics, was wonderful. Per your instructions, they called Monday to set up a delivery time window. Check the box for damage? It looked as if it had just been loaded on the truck, not a mark or speck of dirt anywhere. We have a steep driveway and the driver had to park up on the street. He kindly offered to unpack the chair and take away the box. Then he insisted on not only carrying it in, but completely helped me unwrap it:

I asked B. to try it and he couldn't imagine putting his feet up that high on a footstool until he did so. He was amazed at the back support...

I will not only use the chair but treasure it!

Thanks again,
P.

Tucson, Arizona
October 16, 2020

September 06, 2020

The footstool arrived this afternoon! T. was stunned, and so very happy to have it! He put it into immediate use as he was already sitting in the rocker. So comfortable!! It also looks absolutely wonderful with the rocker. We are both thrilled! So very grateful that you were able to fill my order in such a timely manner and managed to have the new footstool delivered in time for his birthday.

With appreciation,
K.

Wilson, New York
September 06, 2020

April 29, 2020

Hi Garry & Team,

The Rocker arrived today and is beautiful. He LOVES it Very happy customers :)

You guys were great to deal with. Kept the communication open and it was a lovely experience- thank you

L. & Birthday Boy R.
PS our little neighbours are have a great time with the shipping box- new fort!

Ottawa, Ontario, Canada
April 29, 2020

March 24, 2020

Gary,

The chair was delivered today, in perfect condition, with the stool nestled inside. Great job packing the chair! And the cardboard we'll use as weed barrier under pine straw. The cardboard ought to work for years. It's good and thick.

We have a pair again, at last. And in time for our golden years. One delightful note is the degree that cherry darkens over time. Our old chair is 20 years darker. I know cherry does that, but will the new chair ever catch up--that is, does the darkening slow down? And may we both live to 90 to find out. For now, we have his and her chairs, with hers of course being the one I didn't destroy and replace.

A bow and hat tip to you and all your crew! Very, very well done! Y'all give life to these chairs--make them characters in our story. And that's rare, indeed.

Thank you so much.

J. A.
One more thing. The use of grain is masterful. I just love it.

Apalachiola, Florida
March 24, 2020

January 20, 2020

Gary,

I ordered one of your walnut rockers as a present for my wife for her 60th birthday. She's wanted a rocking chair for quite some time to rock our grandchildren. I can't tell you how happy she is with the chair.

It's more beautiful than I imagined and is extremely comfortable. Our 5'3" daughter and 6'2" son-in-law were there and we all tried it out. I don't know how you did it but everyone who sat in the chair felt it was designed for them. My wife also commented on how 'soft' the wood is because it's so smooth. Never thought I would hear wood described as soft. It's really hard to walk past the chair and not sit down in it and relax for a while.

The service you provide is also top notch and something I really appreciate. You and Austin were very responsive, even though it was during the Christmas holiday. There was great communication throughout the ordering and shipping process. Even Mainfreight, the company you use to ship the chair, provided outstanding service.

It was really a pleasure doing business with your company. Please provide thanks to everyone!

Regards,
C.

San Jose, California
January 20, 2020

November 12, 2019

The photos did not prepare me for how good this chair looks and feels in real life. Stunning, exquisite. Everything is first rate, from the immaculate packing and shipping to the museum-quality chair (it really is art). Those things would be meaningless, though, if it wasn’t comfortable and sturdy, you know, like good furniture. It is. (Cherry was a good choice, too; warm & friendly like a Golden Retriever.)

All in all, some very fine work from the people at Gary Weeks!

Thank you,
B.

New York, New York
November 12, 2019

October 26, 2019

The table, chairs and bench are beautiful and perfect in the space. We are truly pleased and admire them daily. I think A. got tired of just looking and encouraged me one night- “Come on, Mom! Let’s break this new table in!” We’ve been using it since for eating, homework and all sorts of other things. Please thank everyone there for us.

Be the way, your delivery folks showed utmost care and courtesy.

Best wishes to all, J. S.

Sacramento, California
October 26, 2019

September 03, 2019

Dear Gary,

We love the chair, the packaging, and service. We are already working on designing a table for you to make.

C. L.

Concord, Massachusetts
September 03, 2019

August 10, 2019

Hi Gary,

I did receive the rocking chair, just when you said it would come. And the delivery person was very pleasant and helpful. I rock in it almost every evening. It is my "let it be" chair.

It seems each time I sit in it I find something else to like about it. Just the other night I discovered if I turn a little and hang one leg over the arm I can use the edge of the back support slats and the rocking motion to massage my back. Aaah. I don't have any problems with my tailbone resting on the seat, which is a nice surprise. I especially like that the slats in the back leave a spot for my spine right in the middle, that there's room for me to tuck my feet underneath, and that it rocks pretty far without ever feeling unstable. And it's absolutely beautiful.

I almost hate to give any non-positive feedback, because it might make you think I enjoy my chair less or expect you to do anything about this stuff. But you seem like you might appreciate it... So this is just for your information; no need to respond.

- The bottom of the shipping box was very dirty - that black greasy dirt that sticks to things. If I had carpet instead of hardwood floors I would probably have had to clean the carpet afterwards.

- I find that resting my arms on the arm rests isn't all that comfortable. I'm not sure why. They feel a little too high and far away from my body. I am about average height for a woman (5'-7") but I think I have long arms for my height. And I'm on the slender side. In fact it's more comfortable for me to tuck my elbows through the back of the chair and put my hands on the seat next to my behind.

Last night my good friend M. came over and spent some time in the rocking chair. She's had a difficult few weeks and she really seemed to find the rocking chair soothing. She also thought it was beautiful.

Thank you for building such a functional and beautiful piece! It is a joy to have it in my life.

Thanks,

C.D.

Portland, Oregon
August 10, 2019

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