Comments from Our Patrons
Category: Business With Us - Service
May 03, 2021
Gary and Team:
Yes, the rockers and footstool arrived in excellent condition last week. We appreciated the packaging design and how well protected they were during shipment.
And, I must say, the design, craftsmanship, and comfort of the rockers is unparalleled. I keep looking at the joinery, the curves, the grain — and I continue to find things that amaze me (especially as a woodworking enthusiast). I continue to run my hands along the edges, and find these complex curves and shapes that are so pleasing to the hand, and the eye. And, to top it off, it’s a real test to see two rockers side by side, and admire the repeatability of your work. We absolutely love them.
In addition, your customer experience has been excellent. From ordering, to payment, to delivery, to followup, and all of the communication along the way. That stuff is not easy to do well, and it is obvious that you put a priority on getting these right. Thank you.
Regards, and thanks again for the fine work.
April 19, 2021
I just wanted you to know the chair arrived this afternoon in perfect condition, and I am simply tickled with it. Please pass along my appreciation to your entire organization for designing, building and delivering an exquisite piece of comfortable art.
Thanks again for your guidance on the delivery. All things came to pass as you predicted.
Virginia Beach, Virginia
March 17, 2021
When Forrest called I told him I was tickled to hear from him and he said that he had the world's most beautiful rocking chair on his truck for me. He was not lying! It is absolutely gorgeous! The grain is beautiful, the matching and alignment of the grain on separate pieces is amazing and the workmanship is beyond anything I've seen. Every day I find some detailed piece of craftsmanship that blows me away. If you can't tell, I LOVE the chair.
The one question I have is care and feeding for the chair. From the website it would appear the my rocker has an oil finish and not wanting to do anything that might detract from it's beauty I'd appreciate knowing what you would recommend to clean and treat it. [see: https://garyweeks.com/furniture/maintenance/]
Again, I love the rocker and dealing with everyone connected with it has been a pleasure. Thank you so much.
All the Best for you, your family and your workers,
March 16, 2021
...I have to admit I also meant to email you to let you know the rocker arrived safely and in perfect condition. ...I absolutely enjoy it and know I will spend a good portion of the second half of my life rocking away in it.
Many thanks to you and yours for delivering exactly what you said you would. I am thrilled.
Dunbarton, New Hampshire
March 14, 2021
Hi Gary and Autumn – the rocker, footstool and table arrived on Friday, March 5th.
I must say, the packing in the those containers was so secure. Everything arrived with our a scratch and shipping boxes showed no sign of being dropped or crushed.
Most importantly, the furniture is lovely and I do believe the rocker will be an heirloom in our family. Many thanks for the fine craftsmanship and good service. Please pass our thanks to your team in shop...
New York, New York
December 21, 2020
I actually received the delivery on Saturday. Thanks for checking. Everything went well with the delivery. The chair is absolutely beautiful and my wife loves it (and my three year old son loves the box it came in and appreciates the added artwork).
Thank you for an easy and smooth transaction process. Happy holidays to you and your family.
St. James, New York
December 12, 2020
December 12, 2020
What a uniquely exquisite shopping experience!! Found Gary’s website searching for a special rocker for my wife. Hand made in USA, high quality wood options, clearly intelligent but subtle design modifications for comfort...so that’s a great product! What blew me away was a personal phone call from Gary to discuss an inlay question I had, shipping options close to Christmas, any other questions or requests I might have...all with that endearing TX accent and mirrors the authentic and sincere videos on the website. Couldn’t be happier!
P. H. DVM
November 23, 2020
Just wanted to let you know we received the rocking chair last night. It is absolutely stunning and at first rock I could tell that it is something special and so comfortable. I’m (trying) to wait until Christmas to surprise my husband. Ps the bumblebee art was such lovely addition as well... thanks Bela 💛 and thanks for making such high quality rocking chairs!
La Porte, Colorado
October 15, 2020
What a beautiful piece of furniture. I am enjoying it very much and it is so comfortable.
Please thank you and your team for your terrific work.
October 08, 2020
October 8, 2020
Arrived! Unpacked!! Situated!!! My son enthusiastically and most carefully unwrapped the solid crate and placed my priceless possession in the den, its permanent home.
So I came home from work to pure delight. Perfection. Such exquisite craftsmanship!! The chair is even more beautiful than the pictures, with the wood patterns so cleverly assembled. The construction details are flawless. And the smoothness of the wood is simply incredible. This rocker will now provide decades of comfort and soothing pleasure, destined as the family heirloom.
I want to passionately thank you, Gary, for your truly personal and outstanding customer service. You never failed to provide information, honesty, and patience with my endless questions during countless communications throughout the whole process.
Too, I realize the whole team (including your gifted son Austin) participated in the rocker's creation. Thank you to everyone for your very professional work and care. Actually, the Gary Weeks' rocker is a masterpiece of furniture making. Made in America and so very proud of your company and MY new chair!
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