Comments from our Patrons
Category: Business With Us - Service
June 08, 2006
Dear Gary,
We are ecstatic about our Weeks Rocker!!! You are a masterful furniture artist — it is simple, elegant and extremely comfortable. In fact, I've hardly been anywhere else but sitting in that rocker since it arrived on Tuesday. We will take some photos of how we are enjoying the rocker and promise to share a couple of them with you.
The shipment arrived on time and intact — excellent work!
Thanks again for the great customer service.
Fondly,
The A. FamilyBrookline, Massachusetts
May 29, 2006
Dear Gary,
I can't thank you enough for bringing my "Katrina-soaked" Weeks Rocker back to it's original beauty.
Despite lying in 7 and 1/2 feet of Hurricane Katrina's flood waters for well over a week, I found my Weeks walnut rocker intact. Months after the flood I used soap and water to clean off a layer of dirt and mold from the rocker. I was amazed at how good the finish looked and how well the rocker held together. I appreciate the work you recently did to restore it for me.
Photo taken before repair and refinishing
I lost my home and virtually all of my possessions to Katrina's flood waters,
including a collection of Ethan Allen solid cherry furniture which just broke apart. So I am especially pleased with the quality and craftsmanship you put into your furniture that allowed my rocker to survive Katrina.Sincerely,
J.P.L.St.Bernard Parish, Louisiana
May 16, 2006
Gary,
I ate dinner in the Wilson. I have never dined in a chair that forced me into an ergonomically correct position. It's a totally different experience than slouching and squirming through a meal. Now that I see (or rather, feel) what you can do with comfort, I am not going to let you get away with anything less on the low-back chair. [ I sent E. a prototype of a low-back dining chair. As she says: I don't have it right yet. — GW ] In fact, I am sitting in my home office IN THE WILSON typing this — yes, I absconded with it after dinner, and my schoolhouse desk chair has been exiled to the hallway.
I'm truly glad to be helpful, Gary. If I had it my way, we would only cut our precious trees to produce furniture of uncompromising quality.
E.D.
Kirkland, Washington
May 11, 2006
Hi Gary:
Yes, the rocker arrived right on time and in perfect condition. It's very nice and comfortable. My husband was impressed with the workmanship. I had no idea that ordering furniture from Texas was so easy. I wish I had done it sooner!
Thank you for your excellent service, and the lovely chair.
Regards,
J. B.Vancouver, British Columbia
May 03, 2006
Hi Gary,
We received the chair yesterday. Thank you again for your excellent customer service.
Best Regards,
J.S.Seattle, Washington
May 03, 2006
Dear Gary and Leslie,
Thank you so much — it has been a true joy working with you. Both your spirits and your craftsmanship have been a blessing!
Sincerely,
M.A.Lancaster, Pennsylvania
April 07, 2006
Gary,
Sorry for the long time in responding. The chair arrived in Jerusalem in fine shape in early March. It is extraordinary. M. uses it for most of her nursing, especially at night. Little baby J. also seems to appreciate the work you all put into making it beautiful. Thanks so much for your help and the professionalism of your business.
Best regards,
T.B.Jerusalem, Israel
April 06, 2006
The rocking chair did arrive on Tuesday without a problem.
The driver complemented you on how well you packaged the rocking chair.
The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.
Our only regret is we have to give it up.
Thank you for wonderful and prompt service. Everything worked out great
C.S.Green Bay, Wisconsin
February 23, 2006
Hi Gary,
We received the rocker without incident on Tuesday. Our baby girl arrived a bit early but we have already begun to enjoy the chair with her. My wife was particularly impressed with your attention to detail across all the many aspects of your promotion, salesmanship, execution, delivery, and follow-up.
Thank you,
T.B.Bethesda, Maryland
February 15, 2006
Gary,
Thanks for following up so quickly. The shipping company actually called on Friday and set up delivery for today. We received the chair and could not be more pleased. It is absolutely gorgeous. I know my wife will get a lot of use out of it rocking our baby boy due in late June . . . that is assuming she can get me out of the chair. Thank you so much, will get back to you when I have saved up for another!
S. R.Lisle, Illinois
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