Comments from our Patrons
Category: Business With Us - Service
July 27, 2005
We have it and it is beautiful. Thanks for making this buying experience fun!!
W.H.Bowdon, Georgia
June 16, 2005
Gary,
I received the felt strips today and will try them out tomorrow. Thank you for sending them.
Thank you also for the kind words you enclosed. Buying the chair was a very "old world" experience and will always linger. Having children is important but teaching them the right things is what really counts. The way you do your work sets many examples that seem to be forgotten these days: respect for the environment and love for nature. Building one item that's meant to last is so much healthier, so much more rewarding, environmentally friendly, than making hundreds that will be discarded in a blink of an eye.
Unfortunately people have this need to acquire non-stop, use and toss thousands of things without thinking about the consequences. It's a real treat to see that quality work still exists, not only to provide quality work but, I guess, because you love what you do. That's wonderful. And, of course, your work teaches patience, a virtue that's become rare in our world of instant gratification. I must admit though that I was very grateful that you managed to deliver the chair faster than promised!
You see, your chair will teach our daughter many things when she grows up!
All the best to you,
I. E.New York, New York
May 23, 2005
Dear Gary-
We just received our gorgeous rocking chair delivered perfectly to Amsterdam this afternoon. My husband and I are really thrilled with it! Thank you so much for creating something so special for us as we expect our first child. It's a beautiful heirloom treasure which I am sure will be passed on to future generations!
(Also, thank you so much for your promptness in correspondence, your precise time table and impeccable packing and delivery.)
All the best,
J.K.Amsterdam, the Netherlands
May 08, 2005
The rocker has shown up and is even nicer than I imagined. Really beautiful. I haven't taken it out of the crate yet, as I need to transport to my daughter's apartment first, but it looks fine as is.
My wife is now commenting that she may like your rocker best — we have two other wood rockers including one I had made to her size (5' 1-3/4" but she says she is 5' 2"). Everyone knows that your walnut rocker is mine, and I can kick all out except my wife. I may need you to make one more soon, so I can get my rocker back.
Thanks again — the rocker is beautiful and you made the whole order/delivery process painless. Great work!
J.D.Alexandria, Virginia
May 03, 2005
Gary,
Yes, I got the rocker — it's in perfect shape. Ray absolutely loves it! Thank you so much for your professional work and personal follow up. It has been a pleasure working with you.
S.H.Yorktown, Virginia
March 21, 2005
We received the chair right on time. We are extremely happy with it, and appreciate you checking in with us.
S.M.Houston, Texas
December 23, 2004
Gary,
the chair arrived on time yesterday, and it is lovely. When I sat in it I didn't want to get out. You can add me to your list of delighted customers.
Thanks for checking up on the delivery. Service as well as the product are excellent.
Merry Christmas to you and yours.
C. C.Arlington, Virginia
November 17, 2004
Do I like it?
Oh yes! It made me so happy I felt silly and self conscious at the effusive email I began writing to you soon after it arrived. I decided to wait until I cooled off a bit.
It's everything you said it would be. My husband, seven year old son and I all agree it's incredibly comfortable and beautiful. A true heirloom piece. Wow. We love it! We touch it all the time. My son accuses me of sitting in it too much. I had to agree to take turns.
I am so happy and grateful that you and your people came through. I've dealt with a lot of different dealers and contractors recently. Most have been very disappointing to work with . . . problems with communication, integrity, quality and other issues have clouded the interaction. It's strangely life affirming to deal with you and have everything happen as promised. Whew! What a relief! THANK YOU!
Oh yeah, the box it came in is a perfect hideout/playhouse for the kid. He's decorated it inside and out and plays in it every day. Thanks for the bonus!
I hope it pleases you to know that you have made this family in San Diego so happy. Please keep your high standards. The world needs more like you!
Sincerely,
S.U.San Diego, California
October 12, 2004
Hi Gary,
I AM rocking, and I am SO pleased! Your chair fits my extra-long legs and tilts my body back to a comfortably balanced angle — something which was missing in the (considerably more expensive) rocker I tried first. The arms are delightfully sculptured for resting my hands outstretched or for crossing them in toward the body for knitting or reading. Not an uncomfortable edge to be found. The finish is beautiful to eye and hand alike. I am looking forward to showing it off and (occasionally) sharing its comfort. Thank you so much, Gary. And thank you for delivering it exactly as committed, without a hitch.
B.F.Cape Elizabeth, Maine
September 02, 2004
Hi Gary,
Got the chair. My wife could not be happier. Thanks again for the great service.
J.T.Erdenheim, Pennsylvania
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