Comments from our Patrons
Category: Beauty
In our correspondence with patrons, we receive confirming and elevating messages. We ask permission to share them here.
September 17, 2007
Dear Gary,
Thanks for the message. My wife and I have been traveling a great deal so I apologize for the slow response. I was definitely wanting to write you after we had a chance to "sit" with the chair a bit (no pun intended ;-) and give you our thoughts.
In short, we really love it! Your work is as beautifully crafted and detailed as you communicate over the website and our expectations were not disappointed in any regard. My wife and I are different in size and honestly when we first pulled it out of the box, it's size and presence was larger than we expected. I believe we both thought it might be slightly smaller. As a result, I was worried that I would love it, but L. would potentially feel a bit dwarfed. However, I am not quite sure how you have done it, but you have managed to craft a chair that is comfortable for someone of my size 6' and 180lbs-ish and also for my wife of 5'-5" and petite weight . . . well done!
We both feel that it is extremely comfortable and has a very well balanced character of sturdiness with graceful and soft transitions in all the appropriate detail points. We both gain a tremendous amount of joy in just running our hands over the smooth maple arms and it is a real pleasure to "feel" excellent craftsmanship. One of my favorite details at the moment is the expressed connection at the edge of the armrest where it has been mortised all the way thru for the vertical support. However, I keep finding more "favorites" as I enjoy studying the subtleties as we go along.
The maple is beautiful and your level of finish is perfect. We really have no complaints and are thrilled that we now have such a beautiful piece that our children will grow up with and then have one day for their own. We might just be calling you up again for another one so that both our kids may have one to enjoy down the road!
Regarding the delivery, it turned out to be ok, but we were anticipating it on Tuesday the 11th so I am glad that someone was here to accept the delivery (we live in an apartment). Luckily, the chair was delivered with no damage so it did not matter in the end that we were not able to review the delivery condition prior to signing. I appreciate your follow up.
In closing, you are a true master craftsman and we feel blessed to have such a wonderful piece of functional art in our living room to enjoy for many years. Our thanks to you and your family and staff for the quality, professionalism, communication and follow thru. Having done this all remotely, you all have made the experience a very smooth and seamless one.
Many thanks.
C and L.H.Asheville, North Carolina.
September 14, 2007
Thank you so much. The chair is beautiful and I am glad we decided to go with the cherry. You are a trueartisan and craftsman and your work is lovely.
Thanks again,
M.K.Chesterfield, Missouri
August 28, 2007
Gary,
The chair is GREAT! For some reason your email went to my junk email and I did not get it until I was cleaning out my mail. I am sorry. I have been living in MY chair and love it. Thank you so much for your speedy delivery but most of all for the beautifully hand crafted chair.
Best to you and your family,
B.K.Salt Lake City, Utah
August 22, 2007
Gary,
The rocker arrived as scheduled. The truck came while R. was at the grocery and I was able to hide it before she returned. We opened the box the next day. We were very pleased with what we removed from the box. R., our family and I thought the chair was the most beautful and comfortable we had seen. We have two more grandchildren on the way, we will rock babies for many pleasant hours.
Thanks
W.S.Spartanburg, South Carolina
August 20, 2007
Hi Gary,
Got the curly cherry rocker this morning. There was no damage and the chair is beautiful. Very nice work and a pleasure to sit in. Thanks so much for being so dependable and easy to work with. Hope to do more business someday. Thanks again for beautiful and comfortable rocker.
D.B.Walker, Missouri
August 14, 2007
Thank you — the chair and stool arrived as promised, and is even lovelier than I had remembered.
E.K.Missouri City, Texas
August 09, 2007
Dear Gary,
Yes, I meant to e-mail you earlier! The chair is fine. I love it. BAX Global was easy to deal with, and they even specified a range of four hours for delivery, which was helpful.
Just so you're informed, there was a small hole in one side of the box, about large enough for a finger, but it was opposite the back of the chair. No problem.
It's really soothing to have the beautiful, comfortable chair and stool.
Thank you.
M.N.Oakland, California
August 06, 2007
Gary,
Our chairs arrived on Thursday as planned. The surprise was perfect — my wife drove in the driveway just as they were being unloaded from the delivery truck. They're beautiful, and we're very pleased.
Thanks again,
J.S.Lafayette, Colorado
August 03, 2007
It's here!
Looks very handsome. We are happy. We are even talking about a cherry chair, but I'll have to come back to you on that.
Thanks — it's beautifully crafted and of course comfortable.
Best,
D. and D.M.New York, New York
July 30, 2007
Gary,
The rocking chair I recently purchased from you has exceeded my expectations.
I purposely waited until I had the chair a couple of months to see if the novelty of the rocker would wear off . . . but it hasn't. I've always wanted a good rocking chair to sit in to read or chat with others and now I have it. I never tire of sitting in the chair; it's a great fit for my body and back. I find myself sliding my fingers up and down the arms, the wood is so smooth and appealing. And of course, what I've always liked about your chair, every inch of the entire chair is just as smooth as the arms. I enjoy a good rock, and your chair has given me just that
I wrote at the beginning of my note that the chair has exceeded my expectations. I'm amazed how well the walnut wood with its natural finish fits in with the light oak that I have throughout the majority of my house. This chair, like all of the other chairs I've seen that you've crafted, is a work of art, especially with the magnificent grain and the way you've used the grain to bring out the beauty of the chair. Such a seemingly simple design, yet the chair stands out as a thing of beauty over all the other furniture in our living area.
I see you've delivered approximately 23 more chairs since I acquired #1767 in May. If these most recent purchasers were looking for a beautiful chair to rock to their heart's content, I'm sure you have 23 more delighted customers. Come on, West Virginia!!
My thanks to you, Austin, and the rest of your team for your passion for excellence. I observe it and feel it every day!!
S.S.Fair Oaks Ranch, Texas
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