Comments from our Patrons

April 14, 2004

Hi Gary,

I wanted to let you know we received the rocking chair yesterday and it is lovely. And comfortable. We appreciated getting it so soon, knowing that you must be very busy with others' orders. We thank you for the gift of careful craftsmanship, something my husband and I value highly.

sincerely,
M.L.

Marietta, Ohio​

April 08, 2004

Gary

thanks so much!
we love y/our new rocker and stool!
everybody who sees it comments on how beautiful it is
all who sit in it are amazed at its' comfort
my wife has even suggested a second
please thank all who worked on the pieces

all the best,
J.F.

Providence, Rhode Island​

March 31, 2004

Gary —

Arrived home yesterday — table and chairs — and rocker — are great! The table is really more of a "treasure" that happens to be a trestle table. I will appreciate them for a very long time.

Many thanks,
R.N.

Austin, Texas

March 19, 2004

Thanks very much Gary I appreciate it.

As for the rocking, my wife has been using the chair periodically to get comfortable in the late stages of the pregnancy. She still has 2-3 weeks to go.

Thanks again for such a lovely product, this type of craftsmanship seems to be lost in today's society.

Regards,

B.S.

Mission Viejo, California

March 08, 2004

Gary,

The rocker arrived safely on Friday. My wife is very happy with it. We've been looking for a rocker for her for a while, but couldn't find one at the right quality and price. Now we have - and we're very pleased.

Regards,

S.B.

New Hope, Pennsylvania

March 04, 2004

Thanks for your note. Yes, it did arrive safely. D. used it last night when she was nursing and said this morning that she loved it — it was so comfortable compared to the chair she had been using.

Good job!!!

Thanks so much for your good works.

K.T.

Charlottesville, Virginia

March 04, 2004

Yes Gary the chair has arrived and my wife really does love it. It arrived on Tuesday and I have been so busy we just unpacked it last night. I received it and reviewed the packaging which was in great shape. The chair is in fine shape as well. I was very impressed with the craftsmanship especially with regard to the attention paid to the grain in the wood and how it all came together in the construction of the chair. As you had promised and we expected this will be one of the highly cherished parts of our family for many generations.

Thanks so very much,

B. and K.S.

Mission Viejo, California

February 25, 2004

Gary,

The rocker is beautiful, also very comfortable, thank you very much for the quick turnaround. And yes, my wife loves it as well.

Regards,

R.S.

Huntington Beach, California

February 12, 2004

Gary,

Absolutely gorgeous!

Thank you again and look forward to getting more of your wonderful furniture in the future,

M.W.

Thomasville, GA​

February 10, 2004

Hi Gary,

I just had a very exciting morning. The Plycon guys delivered the dining set today, a whole week early! I have to tell you that I am floored with your expert craftsmanship. A huge thank-you to your entire team. I only had a few moments to admire the satin smooth finish and enjoy the heft of the chairs before setting off to work, but dinner tonight will be a treat. I am extremely pleased with the set.

All the pieces were very well protected and everything seemed snugly wrapped. In fact, the delivery guy took quite a few minutes unraveling each piece. I only want to add that the delivery guy did ding one of the arm chairs. After unwrapping the chairs in the truck, he grabbed two chairs and tried to get them into the house all at once. Unfortunately, when he came up the porch steps, one of the chair tops banged into the ceiling overhang of the covered porch. I was rather disappointed with his carelessness, and I just wanted you to be aware of it. I'm not sure if this was an isolated incident with the particular delivery guy, or a mark of company, Plycon. I suggested that he bring in the rest of the pieces one at a time, which he did. Other than that, the delivery went very smoothly.

As for the ding in the chair back, I ran a barely-damp cotton cloth gently over the ding a couple of times, and got the white paint off. Can I use some lemon oil to get the luster back? Or should I hold off, until the chair cures a bit? The ding is very shallow, and about the width of a grain of rice. It isn't particularly noticeable (now that the paint is gone), but I just want to treat it right, and keep it protected.

Let me know what you think.

Thanks for the help,

C.C. (1 happy girl)

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C., I am delighted that you like your furniture and dismayed at the careless delivery. I have a simple repair that you can do to make the chair arm good as new; I just regret that you have to do it.

I am leaving for the day and will send more tomorrow.

Sincerely yours,

Gary

. . . . . . . . . . . . . . . . . .

C.,

I hope dinner last night was a treat. Have the dinner party invitations gone out?

Rereading your note, I see that the ding is on the back of an arm chair, rather than the arm of the arm chair. Anyway, I can mail a repair kit to you with instructions, oil, and sandpaper. You can use a clothes iron and a damp cloth to drive steam into the compressed fibers, swelling them back to the surface. The following day, you can lightly sand with a very fine grit and apply a bit of the hand-rubbed oil finish that we use. You will need to lightly sand and re-coat on a subsequent day to get the sheen back. I am upset to put this on your plate, but it is not difficult or very time-consuming. The other options are:

1. Do nothing and consider that the first ding in the Charlene era of this long lasting furniture came too early.

2. Say to me: "Gary, you promised that the furniture would be delivered as new; I am hesitant to make this repair. Will you do it for me?" I will have it brought to me; I will repair it, and return it.

I hope you remain a "happy girl." I will do my part to keep it so.

Sincere thanks and regards,

Gary

San Mateo, California