Comments from our Patrons

February 20, 2009

Gary

You have mastered the secret to good web sales and customer relations. Communications.
Thanks for the update. I am looking forward to getting the furniture.

Be well
J.S.

Charlotte, North Carolina

December 29, 2008

I have not seen it yet but my kids raved about it. Thank you for great customer service. I have already recommended it to several people.

D.H.

Rolling Hills Estates, California

November 14, 2008

Hello!

Thank you again for the wonderful service and amazing product! I use the rocking chair more than I had imagined!

Be well,
K.M.

Boulder, Colorado

October 20, 2008

Hi Gary,

We delivered the chair to our Birthday brother, and packaging protected everything. Is a beautiful chair, very comfortable, and something we would love to have for ourselves some day.

Thanks for making this whole process so pleasant and keeping us informed of options, and the progress.

Please take care,
P.D.

San Jose, California

September 23, 2008

Howdy. I phoned Portland Oregon this morning and spoke with the dispatcher. The delivery was made to my farm around two or three pm today. Your packing job and shipping were excellent. The cherry rocking chair purchased as a gift for me is outstanding in every way. I am most appreciative of this wonderful gift, your wonderful workmanship and communications. Boy this is a beautiful and comfortable chair of the highest quality. Lucky, lucky me.

J.L.

Corvalis, Oregon

July 23, 2008

Hi Gary,

The chair was just delivered. There was a mix up and it was put on the schedule for tomorrow. When I called at 4 and was told that, I begged and pleaded and they found a driver to take it. He even helped me undo the crate. The chair is beautiful and fits great. Many many thanks for all your personal help and hard work. You can picture me healing in the chair.

I really love it — my feet touch the floor and the arms are the right place for reading or knitting.

I will sing your praises to all.

Thank you very much for everything.

Gratefully,
J.B.

J.B. Boulder, Colorado

March 12, 2008

Dear Aubrey and Gary:

Wow! Notwithstanding my discussion with Gary earlier today about the nasty delivery man, we opened up the box and found our rocking chair — we could not be more pleased! It's in perfect condition and absolutely beautiful — to the eyes, to the touch . . . and it feels great once we sit down (with our new bundle of joy in our arms). We're both looking forward to using it a lot for many years to come. Thank you both.

Gary: Thanks for being so good to me on the phone this morning. You were very helpful in listening to me about our less than satisfactory delivery experience. Your offer to call M. was also much appreciated. Your company's excellent customer focus is very much a rare thing these days.

For the record, the delivery person called and offered a one-hour window which, as you know, my wife accepted. The delivery person refused delivery of the chair into our home and in fact said it was company policy to deliver such shipments to the garage. Our daughter's crying prevented further negotiation on this matter and M.'s crying obviously did not affect his approach. Even though my wife asked for extra time to inspect the contents of the crate, this apparently was also not possible — based, in large part, on the apparent condition of the outside part of the crate (no obvious wear and tear). I'm guessing a tight delivery schedule was another factor in the delivery man's interest in leaving our address as quickly as possible.

In short, not a great time for my wife and she was quite upset about it. I would be grateful if you could share this experience with your shipping contact.

But all in all, this has been an excellent experience in dealing with your company — we love the chair, and really do appreciate and admire the passion that is so obvious in how you do business.

Thanks again, and we look forward to future dealings with your company.
G. and M.

Mississauga, Ontario

December 17, 2007

Aubrey,

Yep, just got the call, it’s scheduled to deliver today. I want to thank you and your family for the great care, craftsmanship and customer support you all show in your work. Have a great Christmas and a very happy New Year!

I know this will be a very special present which will be with our family for a long time.

Warmest regards,
E.S.

Chestertown, Maryland

September 23, 2007

Hi Gary & Aubrey –

The chair arrived as scheduled on Friday afternoon – it is absolutely beautiful! My husband really loves it. BTW, you do a great job with the packaging. Despite the fact that the carton was fairly beat up & part of the wood frame was broken, the chair was in perfect condition.

Best regards,
C.L.

C.L. Bethesda Maryland

September 19, 2007

Aubrey,

The chair arrived in perfect condition and he says it is great for reading in. We hope that eventually it might turn out to be great for rocking babies in too, but time will tell.

Thank you very much for your extremely attentive service.

Best regards,
C.P.

Deep River, Ontario, Canada