Comments from our Patrons

May 11, 2006

Hi Gary:

Yes, the rocker arrived right on time and in perfect condition. It's very nice and comfortable. My husband was impressed with the workmanship. I had no idea that ordering furniture from Texas was so easy. I wish I had done it sooner!

Thank you for your excellent service, and the lovely chair.

Regards,
J. B.

Vancouver, British Columbia

May 03, 2006

Hi Gary,

We received the chair yesterday. Thank you again for your excellent customer service.

Best Regards,
J.S.

Seattle, Washington

May 03, 2006

Dear Gary and Leslie,

Thank you so much — it has been a true joy working with you. Both your spirits and your craftsmanship have been a blessing!

Sincerely,
M.A.

Lancaster, Pennsylvania

April 07, 2006

Gary,

Sorry for the long time in responding. The chair arrived in Jerusalem in fine shape in early March. It is extraordinary. M. uses it for most of her nursing, especially at night. Little baby J. also seems to appreciate the work you all put into making it beautiful. Thanks so much for your help and the professionalism of your business.

Best regards,
T.B.

Jerusalem, Israel

April 06, 2006

The rocking chair did arrive on Tuesday without a problem.

The driver complemented you on how well you packaged the rocking chair.

The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.

Our only regret is we have to give it up.

Thank you for wonderful and prompt service. Everything worked out great

C.S.

Green Bay, Wisconsin

March 20, 2006

Gary,

The chair was delivered this morning and it's a beauty!

We live in an isolated area and the delivery company was a little concerned about bringing their tractor-trailer into our road. After several phone calls, one of their drivers, who lives in my area and was on his way home after the night shift, decided to put it on the back of his truck and bring it to me. It was a fitting way for the chair to arrive since it served to underscore the friendliness of the whole enterprise and introduced me to one of my neighbors.

The wood and workmanship of the chair is beautiful; I can't quite believe how sturdy it is. No wonder you give it such a great guarantee.

Many thanks.
L.H.

Glenville, New York

February 23, 2006

Hi Gary,

We received the rocker without incident on Tuesday. Our baby girl arrived a bit early but we have already begun to enjoy the chair with her. My wife was particularly impressed with your attention to detail across all the many aspects of your promotion, salesmanship, execution, delivery, and follow-up.

Thank you,
T.B.

Bethesda, Maryland

February 15, 2006

Gary,

Thanks for following up so quickly. The shipping company actually called on Friday and set up delivery for today. We received the chair and could not be more pleased. It is absolutely gorgeous. I know my wife will get a lot of use out of it rocking our baby boy due in late June . . . that is assuming she can get me out of the chair. Thank you so much, will get back to you when I have saved up for another!

S. R.

Lisle, Illinois

February 06, 2006

Gary,

We got the chair. It looks beatiful and feels great, just as we expected! The build quality is superb and your service exceptional.

After a quick two minute "rocking" on the chair, the only thing I could think of to possibly hope for/comment on — and this is purely a matter of personal taste and influenced by "butt-memory" of the rocking chair in my childhood home in Finland — is perhaps a little bit wider range of rocking when leaning back.

I wonder if you have any comments on this? Perhaps an issue with stability? Having said that, the rocking motion range on your chair is much longer/wider than on any other rocking chair I've tried here in the US.

Again, thanks for the wonderful chair; we look forward to a lifetime of rocking!

Best regards,
J.V.
Washington, D.C.

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[ My response and a reply follow: — GW ]

J,

I am glad the delivery worked for you and that you like the chair. I wish you and R. the best, and thank you very much.

When I designed this chair 12 years ago, I found the curve of the rockers and their relationship to the seat and back by trial and error. Many people tested the prototypes, giving their opinions, and I have delivered many chairs since. You are the first to comment that, for you, the rocker could travel farther back in its pendulum swing. I have had several people say that they are glad the chair doesn't go so far back as to give them any sense that it could go too far — there are some rockers out there that do give one a fright. This is not to say that your memory or experience is invalid . . . I just have to admit that I didn't get it completely right for you and hope that you find the other aspects of the chair pleasing enough to temper this compromise.

May you rock in good health.

Sincerely,
Gary

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Gary,

The beauty, craftmanship and comfort of the chair far outweigh my small observation! And I am sure it is only a matter of getting use to the range of motion the chair has.

J.V.

Washington, D.C.

December 29, 2005

Hi Gary.

BINGO! Mission accomplished! The rocker arrived Tuesday, as advertised. Both S. and K. have tried it out and love it. Now we're all on "high alert" waiting for a sign from the little guy that he's ready to be born. We're getting mighty close.

I can't tell you what a delight it's been working with you. It has given me great comfort to be able to communicate with you on such a regular basis. Knowing you were always just a phone call away or at the other end of an email made the experience all the more personal. Now I have one more request: please don't retire anytime soon! I want to order one of your beautiful rockers for my other son when it's his turn to become a father. Hang in there!

Thank you for everything.
L.D.

Washington, DC