Comments from our Patrons

July 27, 2005

We have it and it is beautiful. Thanks for making this buying experience fun!!

W.H.

Bowdon, Georgia

June 21, 2005

Gary:

Thanks for your inquiry. The rocker arrived in fine shape last week. It was crated so well, even the truck driver commented: "Gee, I guess that's not the kind of rocker you buy at the Old Country Store." So true.

D. and M. were beside themselves over the quality of the construction and comfort of the rocker. I have to admit I was skeptical until I went over to try out the chair myself. I didn't want to get up out of it! Your rockers are amazing. Thanks again.

--
P.L.

Smithfield, Virginia

June 20, 2005

Hi Gary,

I was going to write you an email today, but it looks like you beat me to it . . . :) Yes, I did get the chair yesterday and it is more beautiful than I'd imagined it! It is as much a piece of art as it is a piece of furniture . . . The original design, the quality of the wood, and the impeccable craftsmanship makes it a one of a kind piece!

I would give the overall experience a 10/10 if it wasn't for the delivery . . . The delivery company would not deliver on Saturdays, and could only give me 4-hour windows in the morning or afternoon. That doesn't work for any person working full-time, as it effectively requires one to take a full day off. The Stickely dresser I bought a few months back was delivered on a Saturday morning, and that worked out perfectly. As the Overnite Transportation warehouse was just a few miles away from my office, I ended up driving there during lunch break to pick up the chair myself. The crate would not fit in my Honda Pilot, so I had to disassemble it on-site . . . Quite an ordeal. In short, I'd suggest that you look into using a delivery company that does Saturday deliveries.

Thanks for such a beautiful chair!

Best regards,

M.M.

[ I regret any inconvenience to any patron and work to keep it to the minimum. However, the shipping prices quoted in our catalog and on the website are for the level of service noted in this email: large appointment windows on weekdays only. I can see how these specifications are problems for some, but the price cannot be beaten by any other carrier that I have found. The option of a Saturday delivery will cost at least twice our quoted prices, but I will be happy to arrange it for those who require and desire it. — GW ]

San Francisco, California

June 16, 2005

Gary,

I received the felt strips today and will try them out tomorrow. Thank you for sending them.

Thank you also for the kind words you enclosed. Buying the chair was a very "old world" experience and will always linger. Having children is important but teaching them the right things is what really counts. The way you do your work sets many examples that seem to be forgotten these days: respect for the environment and love for nature. Building one item that's meant to last is so much healthier, so much more rewarding, environmentally friendly, than making hundreds that will be discarded in a blink of an eye.

Unfortunately people have this need to acquire non-stop, use and toss thousands of things without thinking about the consequences. It's a real treat to see that quality work still exists, not only to provide quality work but, I guess, because you love what you do. That's wonderful. And, of course, your work teaches patience, a virtue that's become rare in our world of instant gratification. I must admit though that I was very grateful that you managed to deliver the chair faster than promised!

You see, your chair will teach our daughter many things when she grows up!

All the best to you,
I. E.

New York, New York

June 02, 2005

Dear Gary:

As I was having a glass of wine last night, and sitting in the Weeks chair, I thought again what a terrific piece of art that thing is. It's functional, stylish and even by itself – it adds something to the room. And also – thanks for the prompt delivery.

Who knows??? maybe I'll order another sometime in the future.

all the best
H.B.

St. Martin, the lesser Antilles

May 23, 2005

Dear Gary-

We just received our gorgeous rocking chair delivered perfectly to Amsterdam this afternoon. My husband and I are really thrilled with it! Thank you so much for creating something so special for us as we expect our first child. It's a beautiful heirloom treasure which I am sure will be passed on to future generations!

(Also, thank you so much for your promptness in correspondence, your precise time table and impeccable packing and delivery.)

All the best,
J.K.

Amsterdam, the Netherlands

May 08, 2005

The rocker has shown up and is even nicer than I imagined. Really beautiful. I haven't taken it out of the crate yet, as I need to transport to my daughter's apartment first, but it looks fine as is.

My wife is now commenting that she may like your rocker best — we have two other wood rockers including one I had made to her size (5' 1-3/4" but she says she is 5' 2"). Everyone knows that your walnut rocker is mine, and I can kick all out except my wife. I may need you to make one more soon, so I can get my rocker back.

Thanks again — the rocker is beautiful and you made the whole order/delivery process painless. Great work!

J.D.

Alexandria, Virginia

May 03, 2005

Gary,

Yes, I got the rocker — it's in perfect shape. Ray absolutely loves it! Thank you so much for your professional work and personal follow up. It has been a pleasure working with you.

S.H.

Yorktown, Virginia

March 21, 2005

We received the chair right on time. We are extremely happy with it, and appreciate you checking in with us.

S.M.

Houston, Texas

February 23, 2005

Hi Gary,

Here it is. A happy mother rocking already with the baby. We are totally happy with the chair. The only bad news was that French customs were much more expensive then expected (533 euros, which is about twice the amount you mentioned initially; this is something you have to know for future transactions!).

[ Ouch! I get an estimate for duties and taxes from my agent and forward that amount to people in another country who are considering a purchase. The customs and duty charges on previous shipments to France have been accurate. Apparently, however, it is impossible for me to get a firm and correct quote for duties and taxes to every country, every time. This experience makes me reluctant to estimate duties and taxes on an international shipment.
— GW]

Thanks for the efficiency in processing it all so as to make it available on time. And congratulations for the design: being born in Canada at a time when rocking chairs were very popular, I can tell you this one is really, really, well done.

All the best
C. M.

Paris, France