Comments from our Patrons
Category: Business With Us - Service
December 22, 2006
Gary:
I could tell by the cardboard and wood crate that you made to ship the chair, that I was about to appreciate what you had put together inside that crate. Maybe it was because the feet on the platform of the crate were made from scraps of walnut! Or possibly, because these days I'm not used to seeing such a carefully protected package sent via truck freight. While unscrewing the crate, I knew then, the quality and the care you take in your production.
Thanks for the wonderful rocker, it's everything I expected and more than I deserve . . . but I'm still gonna enjoy it. And thank you for the attentiveness and friendliness you extended for such a small order.
If you could be so kind as to mail me out a few additional Gary Weeks & Company furniture catalogs, I'd like to pass them along to some local friends. Thanks again, and the previous invitation is always open to you in this part of the northern left coast.
Enjoy your holidays.
Sincerely,
J.K.Caspar, CA
December 20, 2006
Thanks, Gary. Yes, we got them and they are gorgeous. They were well packed too.
These chairs are for me and my wife and companion of 34 years. We hope to rock our way through another 34. We won't start rocking until Christmas, though.
BTW, your follow-up is impressive. Like everything else about your business, it shows quality and care.
Merry Christmas.
J.A.Highland, Illinois
December 19, 2006
Dear Gary
Apologies for the delayed feedback I have been away from an email facility for a few days.
The chair arrived in perfect condition and is now hidden in the garage awaiting Christmas Day. Our children know and are very excited as well. Like you I have no doubt that J. will love it !
Thank you once again to your and your team. The service is faultless and so is the product. I hope that you all prosper and continue to enjoy what you do so well.
Should you ever have any inquiries from England, please feel free to pass on my contact details so that I can give you a reference!
Have a happy Christmas and a great New Year !
A.L.Birmingham, West Midlands, UK
December 06, 2006
Gary,
The chair and table arrived today. They are in perfect condition. I'm very happy with the furniture and the overall experience. Thanks for all your efforts!
D.C.Madison, Wisconsin
December 04, 2006
The chair arrived and it is beautiful!
Our "late in life" baby came early, things actually started happening a few hours after I placed my order with you, and we could not be happier with either delivery. Our older daughters, both teenagers, have requested that the chair be passed onto them . . .
Thank you for your great creation and your wonderful customer service!
N.P.Pineville, Louisiana
November 30, 2006
Hi Gary and all,
I've been sitting by the fireplace in my elegant rocking chair answering the phone as friends across the country knew that I was expecting arrival of my rocking chair this week. They've been calling and asking for the details. Everything with my rocking chair is exactly right.
There are few times in life when we have a moment that we can celebrate like this one: the perfection of your rocking chair and stool, the well packed and the gracious delivery service are all examples of your care and concern.
Love and joy,
J.W.St. Charles, Missouri
October 29, 2006
Gary,
K. LOVES her rocker. I can't say she has been off her rocker since it got here. This has been the best birthday present I have ever gotten her. OK, she did pick it out and I just ordered it, but WOW, she is happy.
I have to tell you, the picture in the New Yorker doesn't do your work justice. You and your team are truly artists. The chair is beautiful.
By the way, your packaging was ingenious. We especially liked how you only used the foam packaging in the minimum spots you needed since that stuff doesn't recycle well.
Not only did I enjoy talking with you on the phone when I ordered, the whole process start to finish with your wonderful chair up to and including your email below has been great.
Thank you so much. We will gladly be a reference.
R.G.Rye, New York
October 04, 2006
Gary,
The rocker did arrive and the surprise worked quite well. My wife loved the chair, I scored a lot of points with your help. Thank you very much.
M.R.Ventura, California
August 28, 2006
I recently purchased my second rocking chair from Gary Weeks, having found my first one to be the most comfortable rocker that I have ever sat in. I found them to be extremely courteous and accommodating, and the price of the chair to be very reasonable for a custom rocking chair. My second chair initially arrived damaged from shipping, and they were understanding and swiftly replaced it. I can't recommend them enough!
J.C. MDWestfield, New Jersey
August 22, 2006
Gary — the rocker was delivered yesterday without any damage to the packaging or the rocker. The rocker is absolutely beautiful, and my wife and I are just thrilled with it. I want to commend you and your company on your fine craftsmanship. The wood, finish and joints are perfect. More importantly, my wife could not believe how comfortable the rocker is. We are proud owners of your work and look forward to a lifetime's enjoyment of it. Your company has two new loyal customers (soon to be three), and we will certainly recommend your company to our family and friends. One last thing, I want to thank you for your service — it was as good as your rocker. Thank you, Gary, it was a pleasure doing business with you.
Sincerely,
C.T.Kansas City, Missouri
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