Comments from our Patrons

Category: Business With Us - Service

September 06, 2012

Gary,

We received the delivery without any issues. Thank you for the wonderful rocker. The first thing we noticed was just how soft the wood felt — it is buttery to the touch! The size of the chair is perfect (it fit through our narrow hallways and doorways without an issue), and it looks amazing in our nursery. The rocker is a perfect addition to our home, and our baby is already starting to enjoy its soothing. The rocker is exactly what we wanted, and we look forward to enjoying it for years to come.

Thank you again for your quick responses, professional service, and amazing craftsmanship. I've already passed your name along to a friend looking for a rocker. And, rest assured that I will come calling again if (when) we need another!

Best Regards,
R.

Washington, DC

June 15, 2012

Gary,

I've had your beautiful furniture for nearly two months now, and it just keeps getting better!

My friends A. and J., Air Force friends for 40 years, who live up front in the Big House, come by most mornings for coffee and a peaceful rock and some entertainment from the birds and squirrels just outside our screened deck. It is glorious!

I dwelled long and hard on this purchase, and checked out a bunch of rocker-makers. None of them were really within my budget, but I couldn't be happier with my little extravagance. I've already forgot about the expense. I'm particularly happy that I wound up choosing your firm. Though your chairs are a little less "swoopy than many of the Maloof Replicas, I usually follow my Mom's dictum, "Simple and Elegant". Your furniture is indeed that, in spades.

Your short video online helped me make up my mind. It is very informative and I could readily see how much thought you have given to development of the rockers. Your easy style, and manner is very charming.

A word on comfort: I try to spend a little time about sunrise out on the deck reading I always am amazed that I never get figgidy or uncomfortable in any way, though sitting on a piece of hard wood! The sculpture of the seat is perfect for my old frame. If I were to change anything, it would be to lower the arms, perhaps an inch, but that's really nit-picking, and may say more about my proportions. Last evening Jim, who had been outside rocking for awhile, said, "Do you ever fall asleep in that chair?" I think one of your beauties will be on the Christmas List for my friends!

I haven't had the time to enjoy the comfort and rocking serenity that I'd like lately. I've been re-building the old bridge you see in the attached photo. It's a pretty big job for this old novice, but I'm enjoying the process. The bridge is front and center in my otherwise lovely view from my rocker, and it will soon be seriously enhanced.

Thank you again for the personal time and communication during my evaluation process and waiting time. It is most appreciated, and rather uncommon these days.

J.

J. Loxley, Alabama

April 18, 2012

Gary,

The pleasure was ours! You are such an amazing customer advocate, a trait sorely lacking in most businesses today where the push to make profits is paramount. In addition, you build a quality product that really shows the details of your craftsmanship, and the end result is so comfortable!! I am a very happy client! So, thank YOU!!!

Brgds,
L.

Marble Falls, Texas

April 07, 2012

Dear Gary,

Yesterday, in our short conversation, I mentioned the very positive effect your Rocking Chair video had on my final selection of Weeks Rockers. I had been all over the net, and could have sprung for a much higher ticket chair had their qualities been sufficiently important. I read all the pitches, and lusted after one or the other quite a few times before reaching your site, and carefully considering all that you present in your brochure, website, blog and video.

. . .

Your video presentation was thorough and most informative, but concise, and it never felt rushed or high pressure in any way. You have a thoughtful, measured style, and a way with the perfect words for the situation. I have since read your web materials more closely and see that style is similarly represented in your written products. The things you publish are easy to read and most educational, without being verbose or stilted. I am particularly impressed that you give your co-workers, suppliers, and even counterparts much credit. Your discussion about Mr. Sam Maloof was enlightening and most complimentary. It appears to me that you have given as much or more thought into the development of a fine rocker as anybody.

. . .

Now, I have yet to even see a Weeks piece in person, but I know that I will be very satisfied. The composition of your family-based, All-American company, and the thoughtful selection of woods, and proud craftsmanship, will surely result in furniture that we will treasure and be proud to pass on.

. . .

I am not given to pumping sunshine, and I am indeed no valued critic, but your presentations made a lot of difference in my selection. I am convinced that I'm buying the best value rockers available. I hope you put your brand on the items somewhere. I am grateful that you have taken the time to chat with me about my concerns and special requests. It means a lot to me to "know" the people that create the things that are important. I can't wait to add them to our little castle.

My only regret is that I am unable to visit your shop and meet you personally.

Wishing you and your staff a healthy and prosperous future.

Most Respectfully,
J.

Loxley, Alabama

January 05, 2012

Gary,

Chair arrived today. K. loves it!

Thanks again for the terrific effort on your end.

Regards,
R.

Paso Robles, California

December 12, 2011

Dear Gary,

The rocker has just arrived as you know by now. For all potential clients, a few words from a skeptical mind: The company is no gimmicks. They ship furniture across the ocean. It arrives when they say it will. And once you have unpacked it, a fine work of art appears. It would be foolish to expect more.

Many thanks again,
M.

Luxembourg

November 30, 2011

Thank you for the beautiful chair. It came this afternoon with no problems.
I love it. Thank you, thank you! Thank you also for the speedy service.

C.

Bath, New York

August 26, 2011

Hello Gary.

The chair and stool were just delivered. My wife is very pleased and they look great in our nursery. Both the stool and chair are beautiful; you are a true craftsman. The wood stock is gorgeous and the finish immaculate. Thank you, Leslie and the rest of your team for your hard work and excellent customer service.

Time permitting, I will give you more thoughts after spending more time rocking.

Until then, take care.

D.

Santa Rosa, California

December 23, 2010

Hi Gary,

The chair is finally here — arriving only minutes before my wife got home from work! She is very surprised, and we are both very happy with the chair. It's the perfect combination of comfort and beauty. We're looking forward to spending a lot of wide-awake nights, rocking our (pending in June) baby to sleep!

Thanks for your careful attention and help through the ordering and shipping process.

Happy holidays to your and your family!

Best regards,
R. and K.

Point of Rocks, Maryland

October 10, 2010

Gary, Thanks for the usual good service.

P.

Artesia, New Mexico

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