Comments from our Patrons

September 23, 2008

Howdy. I phoned Portland Oregon this morning and spoke with the dispatcher. The delivery was made to my farm around two or three pm today. Your packing job and shipping were excellent. The cherry rocking chair purchased as a gift for me is outstanding in every way. I am most appreciative of this wonderful gift, your wonderful workmanship and communications. Boy this is a beautiful and comfortable chair of the highest quality. Lucky, lucky me.

J.L.

Corvalis, Oregon

July 23, 2008

Hi Gary,

The chair was just delivered. There was a mix up and it was put on the schedule for tomorrow. When I called at 4 and was told that, I begged and pleaded and they found a driver to take it. He even helped me undo the crate. The chair is beautiful and fits great. Many many thanks for all your personal help and hard work. You can picture me healing in the chair.

I really love it — my feet touch the floor and the arms are the right place for reading or knitting.

I will sing your praises to all.

Thank you very much for everything.

Gratefully,
J.B.

J.B. Boulder, Colorado

March 12, 2008

Dear Aubrey and Gary:

Wow! Notwithstanding my discussion with Gary earlier today about the nasty delivery man, we opened up the box and found our rocking chair — we could not be more pleased! It's in perfect condition and absolutely beautiful — to the eyes, to the touch . . . and it feels great once we sit down (with our new bundle of joy in our arms). We're both looking forward to using it a lot for many years to come. Thank you both.

Gary: Thanks for being so good to me on the phone this morning. You were very helpful in listening to me about our less than satisfactory delivery experience. Your offer to call M. was also much appreciated. Your company's excellent customer focus is very much a rare thing these days.

For the record, the delivery person called and offered a one-hour window which, as you know, my wife accepted. The delivery person refused delivery of the chair into our home and in fact said it was company policy to deliver such shipments to the garage. Our daughter's crying prevented further negotiation on this matter and M.'s crying obviously did not affect his approach. Even though my wife asked for extra time to inspect the contents of the crate, this apparently was also not possible — based, in large part, on the apparent condition of the outside part of the crate (no obvious wear and tear). I'm guessing a tight delivery schedule was another factor in the delivery man's interest in leaving our address as quickly as possible.

In short, not a great time for my wife and she was quite upset about it. I would be grateful if you could share this experience with your shipping contact.

But all in all, this has been an excellent experience in dealing with your company — we love the chair, and really do appreciate and admire the passion that is so obvious in how you do business.

Thanks again, and we look forward to future dealings with your company.
G. and M.

Mississauga, Ontario

December 17, 2007

Aubrey,

Yep, just got the call, it’s scheduled to deliver today. I want to thank you and your family for the great care, craftsmanship and customer support you all show in your work. Have a great Christmas and a very happy New Year!

I know this will be a very special present which will be with our family for a long time.

Warmest regards,
E.S.

Chestertown, Maryland

September 23, 2007

Hi Gary & Aubrey –

The chair arrived as scheduled on Friday afternoon – it is absolutely beautiful! My husband really loves it. BTW, you do a great job with the packaging. Despite the fact that the carton was fairly beat up & part of the wood frame was broken, the chair was in perfect condition.

Best regards,
C.L.

C.L. Bethesda Maryland

September 19, 2007

Aubrey,

The chair arrived in perfect condition and he says it is great for reading in. We hope that eventually it might turn out to be great for rocking babies in too, but time will tell.

Thank you very much for your extremely attentive service.

Best regards,
C.P.

Deep River, Ontario, Canada

September 17, 2007

Dear Gary,

Thanks for the message. My wife and I have been traveling a great deal so I apologize for the slow response. I was definitely wanting to write you after we had a chance to "sit" with the chair a bit (no pun intended ;-) and give you our thoughts.

In short, we really love it! Your work is as beautifully crafted and detailed as you communicate over the website and our expectations were not disappointed in any regard. My wife and I are different in size and honestly when we first pulled it out of the box, it's size and presence was larger than we expected. I believe we both thought it might be slightly smaller. As a result, I was worried that I would love it, but L. would potentially feel a bit dwarfed. However, I am not quite sure how you have done it, but you have managed to craft a chair that is comfortable for someone of my size 6' and 180lbs-ish and also for my wife of 5'-5" and petite weight . . . well done!

We both feel that it is extremely comfortable and has a very well balanced character of sturdiness with graceful and soft transitions in all the appropriate detail points. We both gain a tremendous amount of joy in just running our hands over the smooth maple arms and it is a real pleasure to "feel" excellent craftsmanship. One of my favorite details at the moment is the expressed connection at the edge of the armrest where it has been mortised all the way thru for the vertical support. However, I keep finding more "favorites" as I enjoy studying the subtleties as we go along.

The maple is beautiful and your level of finish is perfect. We really have no complaints and are thrilled that we now have such a beautiful piece that our children will grow up with and then have one day for their own. We might just be calling you up again for another one so that both our kids may have one to enjoy down the road!

Regarding the delivery, it turned out to be ok, but we were anticipating it on Tuesday the 11th so I am glad that someone was here to accept the delivery (we live in an apartment). Luckily, the chair was delivered with no damage so it did not matter in the end that we were not able to review the delivery condition prior to signing. I appreciate your follow up.

In closing, you are a true master craftsman and we feel blessed to have such a wonderful piece of functional art in our living room to enjoy for many years. Our thanks to you and your family and staff for the quality, professionalism, communication and follow thru. Having done this all remotely, you all have made the experience a very smooth and seamless one.

Many thanks.
C and L.H.

Asheville, North Carolina.

August 20, 2007

Hi Gary,

Got the curly cherry rocker this morning. There was no damage and the chair is beautiful. Very nice work and a pleasure to sit in. Thanks so much for being so dependable and easy to work with. Hope to do more business someday. Thanks again for beautiful and comfortable rocker.

D.B.

Walker, Missouri

August 09, 2007

Dear Gary,

Yes, I meant to e-mail you earlier! The chair is fine. I love it. BAX Global was easy to deal with, and they even specified a range of four hours for delivery, which was helpful.

Just so you're informed, there was a small hole in one side of the box, about large enough for a finger, but it was opposite the back of the chair. No problem.

It's really soothing to have the beautiful, comfortable chair and stool.

Thank you.
M.N.

Oakland, California

May 09, 2007

Hello Gary.

We are already enjoying our beautiful chair. What an example of form and function. I have never experienced such smooth wood and we are amazed at its velvety touch even on the cross-grain ends. We are so appreciative of your art and craftsmanship in every detail of this family heirloom.

As an occupational therapist (retired), this chair is not only artful, but should be in every physical rehabilitation center, and, at least in every home. The vestibular (sometimes called the "sixth" sense) input from rocking forward and backward stimulates this important neurological system, which serves to balance and regulate output of the body's neuro-muscular centers. Putting it in behavioral terms, last night, I noticed, after rocking for several minutes a lingering feeling of well-being and relaxation. I felt that I had just arrived back from a brisk walk around the neighborhood or maybe even a massage! Just running your hands over the soft curves of this chair charges another sensory system — tactile input. Visual senses are awakened just walking into the living room . . . . . this chair just lures you to sit down!

So far, R. and I have not argued once about who gets to sit in our rocking chair, but we are definitely aware that most likely it will happen one day. We are thrilled, Gary, with your chair and impressed with your professional services surrounding the shipping, delivery, and customer satisfaction. We seldom see this kind of craft and art anymore and are so pleased that we have been a part of it. Thanks to you and to your family for your dedication and vision. It is poetry.

Sincerely,
L.S.

Minden, Nevada