Comments from our Patrons

Category: Business With Us - Service

September 25, 2014

Gary,

The rocking chair and stool arrived in fine shape, and they are everything I hoped for and more. From the moment I sat down in it, my back said thank you. Its a beautiful piece of furniture which we will treasure and use for a long, long time. Thanks not only for the craftsmanship, but for the wonderfully solicitous service in getting it here.

All the best,
E.

Silver Spring, Maryland

July 22, 2014

Dear Austin and Gary,

The crate arrived last Wednesday and B. was able to be home for that. Since the crate looked well intact they accepted the delivery but waited for us to arrive to open it.

We are all so thrilled with everything . . . the workmanship is awe-inspiring and the beauty of the wood is truly stunning. It is so comfortable and comforting to sit in the rocker . . . M. and I look forward to putting it to good use whenever we can visit . . . and I know S. and B. will truly enjoy it on a daily basis.

It is a family heirloom that will be appreciated and cherished. I'm not exactly sure how each piece is made (by one person, etc.) but a big THANK YOU to all involved. From the get-go Austin answered all of my questions and walked me through the ordering process . . . then Gary, as we know, did the same for us through the delivery process. (Austin, we hope you had a great vacation.)

— — — — — —

We are grateful for all your kindness, help, and care.

Sincerely,
C.

Northport, New York

February 26, 2014

Hi Gary,

We are – as you say – rocking happily. I now have to race my toddler to get a seat, but when the baby and I get to use the rocking chair it weaves its magic and rocks us to sleep!

Thank you for your warm service and a gift I hope to hand down the generations.

All the best,
K.

London, England

February 06, 2014

The custom desk you built for us arrived in perfect condition and ahead of what had been first scheduled. It is a beautiful piece of furniture, its design and craftsmanship surpassed our hopes, and we are very pleased with it. In fact, we have been very pleased with all our dealings with your company from the beginning of the process. Your honesty, efficiency, and thoughtful consideration at every stage have made us feel like old friends and not the first-time-customers-living-a-thousand-miles-away that we actually are. Thank you. I expect we will be doing business together again.

Sincerely,
W.

Ojai, California

February 04, 2014

Dear Gary and Austin, We received our walnut rocker today and everything is perfect! What a beautiful chair! Thank you very much for your wonderful service, Thanks also to Bela for your beautiful abstract art on top of the box!

Thanks again,
C.

Torrance, California

February 04, 2014

Austin,

The chair and stool arrived safely last Friday.

They are absolutely gorgeous! The wood is beautiful and the workmanship top notch.

I think a friend here in Bend will be ordering one soon for herself!

Thank you very much for your great customer service and stunning products. I could not be happier with my experience purchasing from you.

T.

Bend, Oregon

September 19, 2013

Gary

Yes, the chair arrived. They love it! Thanks again for an exceptional product and amazing service!

J.

Orinda, California

December 11, 2012

Gary,

Thanks for not only your amazing workmanship (I know it is a team effort!), but also for the outstanding hospitality!! I really appreciate folks who will take the time to show off their work centers and are proud of the work they do. Your team all seems really happy and proud of producing amazingly beautiful furniture.

Hope you and your staff have a wonderful Christmas season.

Blessings and peace!

B.

San Antonio, Texas

December 11, 2012

Gary —

The cherry Otwell table arrived today (Tuesday 11 December 2012) and it's of a piece with the walnut table, the stool and the two rockers — the wood is absolutely beautiful and the finish and joinery are matchless. The walnut rocking chair really warrants some additional kudos since it's been paired with a natural spectrum (Verilux) lamp. The figured wood in the seat glows and changes depth. The arms show red accents throughout the grain. The crest rail shimmers. Thanks again for everything and the terrific service on the delivery.

Semper Fi —
B.

Springfield, Illinois

December 10, 2012

Yes I got it delivered yesterday. I am very happy with the set. My husband thinks its very nice too and comfortable. My daughter loves it too.

. . .

It is a beautiful addition to my kitchen.
Thank you for your attention to details not only in your woodworking but also your customer service.

B.

Madrid, Iowa

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