Comments from our Patrons

November 05, 2005

I got my rocker last night and I LOVE it!! Great service!

Thank you very much!
S.S.

Columbus, Mississippi

November 04, 2005

Yes, we received the rocker. It arrived in great condition. I must say that it is wonderful to touch and look at. I am more than pleased and very grateful. Thank you for making such a beautiful treasure for myself and my two sons. We look forward to enjoying it for many, many, years.

Thank you, Gary and please thank your wife and son Austin for assisting in the process as well. We are blessed to have such a fine piece from such a fine family. Take care.

S.J.

Mechanicsville, Virginia

November 02, 2005

Gary:

I recently spoke with my customer and they love your (their) chair.

N.S.

Detroit, Michigan

October 30, 2005

The rocker was unpacked today and is great. It is so comfortable, I think it's my new favorite chair!

Thanks,
C.F.

Overland Park, Kansas

October 29, 2005

Good Afternoon Gary,

Just wanted to let you know that everyone loves the rocker. People have used words like "incredible", "unbelievably comfortable", "magnificent", "stunning". M. has not made any comments yet, but she loves to nurse and sleep in the rocker.

Thank you very much for a piece of art that will be in our family for generations.

Regards,
J.F.

Tampa, Florida

October 28, 2005

I have the rocking chair and it's wonderful. It's beautiful and comfortable and I'm so glad to have it. Thanks.

C.K.

Mobile, Alabama

October 20, 2005

Received in perfect condition, and appreciated by my wife. Truly a work of art.

Merry Christmas.
C.S.

Roeland Park, Kansas

October 19, 2005

Gary,

The delivery was perfect and my wife loves the chair. Thank you for all of your delivery efforts and for making a wonderful chair.

C.B.

Redmond, Washington

October 19, 2005

[ Note: Not every delivery is smooth and trouble-free. Most are, but not all. This is the nature of freight. After furniture leaves here, we cannot be certain of its handling, but we will assist in every way we can and we will take ultimate responsibility — this is certain. The email exchange below illustrates such a situation. — GW ]

Dear Austin,

Thank you for your email. I had called to schedule an appointment for delivery today, and waited all afternoon. Finally, I called the delivery place and they said that the rocking chair was missing. I asked what I could do now. They said they should be able to find it within the next couple of days. I told them I was upset that I wasted the afternoon awaiting the delivery. They apologized and said that they would deliver it within a 1 hour window once it is found.

I just thought I should let you know that the delivery service you have used has treated your customer in this way. I am not happy about this situation, but seem to have no other choice. Currently, I have a six week old baby and a visitor from Australia stuck in the house for one day and now we'll have to be here again, when they find the chair.

Otherwise, I have been happy with your service, and would suggest you to others, though maybe not your delivery service.

Thank you,
S.W.

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October 24, 2005

S.,

I was out of town last week. I am chagrined to return and find that your chair has not been delivered and that you were stood up by Overnite. I am very sorry for your inconvenience and for the delay.

Overnite is a large company with terminals throughout the states. When their system works well, as it almost always does, they are amazingly fast and reasonably priced. When it doesn't, they appear to be a clumsy bureaucracy. Again I regret that you have experienced the latter.

Austin, my son, has been calling N. at the San Diego terminal, and I called him today. Apparently, or most likely, the chair was loaded onto the wrong trailer at some point between us and you and will soon be discovered out of place and delivered. I just called the terminal manager in Austin, our local terminal, who verified that, when this occurs, the missing item soon reappears.

I would like to give Overnite a few days to deliver your chair. If they have not delivered a chair to you this week we will finish one of the chairs we are now working on for you.

Sincere apologies, and regards,
Gary Weeks
Wimberley, Texas

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Dear Gary,

Thank you for all the customer service that you and your son have provided. You have actually made an unpleasant experience pleasant with your well written emails and phone calls. I'm glad your company took the lead in making sure the rocking chair was located.

This morning I placed a call to the delivery company, and upon hearing my name, they knew immediately who I was. The rocking chair is to be delivered tomorrow between 8 and 10 am as I requested. I look forward to rocking away with my newborn daughter on a quality piece of furniture, as is the quality of your customer service.

Thank you,
S.W.

San Diego, California

October 12, 2005

Thank you. The chair was delivered yesterday afternoon. We are delighted!

KJD

Philadelphia, Pennsylvania