Comments from our Patrons

August 09, 2007

Dear Gary,

Yes, I meant to e-mail you earlier! The chair is fine. I love it. BAX Global was easy to deal with, and they even specified a range of four hours for delivery, which was helpful.

Just so you're informed, there was a small hole in one side of the box, about large enough for a finger, but it was opposite the back of the chair. No problem.

It's really soothing to have the beautiful, comfortable chair and stool.

Thank you.
M.N.

Oakland, California

January 18, 2007

Gary,

The rocker was indeed delivered on Monday, Jan 15; apparently it got stuck in Memphis and was not here for Friday the 12th as we had originally hoped, but with the ice storms between you and us, we certainly understood the delay.

The rocker was in great condition; the UPS guy even stuck around to help Richard unscrew the wood frame and remove the rocker from the box because he was so impressed with the solidity of the shipping container and was curious to see what everything looked like inside!

You must use the best corrugated cardboard available; I tried to break down the top portion of the box to put into recycle, and it will take some time to get it into recyclable pieces (our trash company is really picky about the size of items we put out weekly). But the bottom box (the one with the frame on the bottom) is going to be recycled as our 5-year old granddaughter's "mobile home" as she calls it. She was here for the day when the truck came and was ecstatic to have the box to play in! We have moved it to a downstairs room off the walk-out basement until nicer weather prevails — then we will take it outdoors and she can imagine trips to her heart's content.

So then she came indoors, helped take off the bubble wrap, sat in the chair with me to give it a "test drive", and then proceeded to wrap herself in the bubble wrap to make a princess dress for herself. Later this week, we will have the new granddaughter come over so we can all rock her in the chair. It is beautiful and fits well into the space we made for it in the study-TV room.

Thank you for such a lovely product and for the excellent communication you provided regarding shipping, etc. We hope to enjoy this for many years.

R. and L.W.

Maryland Heights, Missouri

October 29, 2006

Gary,

K. LOVES her rocker. I can't say she has been off her rocker since it got here. This has been the best birthday present I have ever gotten her. OK, she did pick it out and I just ordered it, but WOW, she is happy.

I have to tell you, the picture in the New Yorker doesn't do your work justice. You and your team are truly artists. The chair is beautiful.

By the way, your packaging was ingenious. We especially liked how you only used the foam packaging in the minimum spots you needed since that stuff doesn't recycle well.

Not only did I enjoy talking with you on the phone when I ordered, the whole process start to finish with your wonderful chair up to and including your email below has been great.

Thank you so much. We will gladly be a reference.
R.G.

Rye, New York

June 30, 2006

Gary —

I meant to e-mail you earlier. The rocker chair arrived about 11:30am with no problems. I had to laugh a bit at the delivery because it was delivered in a full-size semi and when the driver opened up the back to take the chair out, the whole truck was empty except for the one box with the chair. I asked the driver about it and he just said it was a slow day.

Anyway, the chair is beautiful and we are having lots of fun sharing it. I'm sure this will give us many, many years of enjoyment.

B.D.

Claremont, California

April 06, 2006

The rocking chair did arrive on Tuesday without a problem.

The driver complemented you on how well you packaged the rocking chair.

The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.

Our only regret is we have to give it up.

Thank you for wonderful and prompt service. Everything worked out great

C.S.

Green Bay, Wisconsin

March 20, 2006

Gary,

The chair was delivered this morning and it's a beauty!

We live in an isolated area and the delivery company was a little concerned about bringing their tractor-trailer into our road. After several phone calls, one of their drivers, who lives in my area and was on his way home after the night shift, decided to put it on the back of his truck and bring it to me. It was a fitting way for the chair to arrive since it served to underscore the friendliness of the whole enterprise and introduced me to one of my neighbors.

The wood and workmanship of the chair is beautiful; I can't quite believe how sturdy it is. No wonder you give it such a great guarantee.

Many thanks.
L.H.

Glenville, New York

October 19, 2005

[ Note: Not every delivery is smooth and trouble-free. Most are, but not all. This is the nature of freight. After furniture leaves here, we cannot be certain of its handling, but we will assist in every way we can and we will take ultimate responsibility — this is certain. The email exchange below illustrates such a situation. — GW ]

Dear Austin,

Thank you for your email. I had called to schedule an appointment for delivery today, and waited all afternoon. Finally, I called the delivery place and they said that the rocking chair was missing. I asked what I could do now. They said they should be able to find it within the next couple of days. I told them I was upset that I wasted the afternoon awaiting the delivery. They apologized and said that they would deliver it within a 1 hour window once it is found.

I just thought I should let you know that the delivery service you have used has treated your customer in this way. I am not happy about this situation, but seem to have no other choice. Currently, I have a six week old baby and a visitor from Australia stuck in the house for one day and now we'll have to be here again, when they find the chair.

Otherwise, I have been happy with your service, and would suggest you to others, though maybe not your delivery service.

Thank you,
S.W.

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October 24, 2005

S.,

I was out of town last week. I am chagrined to return and find that your chair has not been delivered and that you were stood up by Overnite. I am very sorry for your inconvenience and for the delay.

Overnite is a large company with terminals throughout the states. When their system works well, as it almost always does, they are amazingly fast and reasonably priced. When it doesn't, they appear to be a clumsy bureaucracy. Again I regret that you have experienced the latter.

Austin, my son, has been calling N. at the San Diego terminal, and I called him today. Apparently, or most likely, the chair was loaded onto the wrong trailer at some point between us and you and will soon be discovered out of place and delivered. I just called the terminal manager in Austin, our local terminal, who verified that, when this occurs, the missing item soon reappears.

I would like to give Overnite a few days to deliver your chair. If they have not delivered a chair to you this week we will finish one of the chairs we are now working on for you.

Sincere apologies, and regards,
Gary Weeks
Wimberley, Texas

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Dear Gary,

Thank you for all the customer service that you and your son have provided. You have actually made an unpleasant experience pleasant with your well written emails and phone calls. I'm glad your company took the lead in making sure the rocking chair was located.

This morning I placed a call to the delivery company, and upon hearing my name, they knew immediately who I was. The rocking chair is to be delivered tomorrow between 8 and 10 am as I requested. I look forward to rocking away with my newborn daughter on a quality piece of furniture, as is the quality of your customer service.

Thank you,
S.W.

San Diego, California

September 09, 2005

Hi Gary,

We picked up the rocker last week and it is gorgeous. Sorry we haven't got back to you but we've been in and out of town for a couple of weeks. You definitely know how to ship it and we appreciate your attention to detail in the packing. It was perfect when we got it.

Thanks again,
R.S.

Salt Lake City, Utah

June 21, 2005

Gary:

Thanks for your inquiry. The rocker arrived in fine shape last week. It was crated so well, even the truck driver commented: "Gee, I guess that's not the kind of rocker you buy at the Old Country Store." So true.

D. and M. were beside themselves over the quality of the construction and comfort of the rocker. I have to admit I was skeptical until I went over to try out the chair myself. I didn't want to get up out of it! Your rockers are amazing. Thanks again.

--
P.L.

Smithfield, Virginia

June 20, 2005

Hi Gary,

I was going to write you an email today, but it looks like you beat me to it . . . :) Yes, I did get the chair yesterday and it is more beautiful than I'd imagined it! It is as much a piece of art as it is a piece of furniture . . . The original design, the quality of the wood, and the impeccable craftsmanship makes it a one of a kind piece!

I would give the overall experience a 10/10 if it wasn't for the delivery . . . The delivery company would not deliver on Saturdays, and could only give me 4-hour windows in the morning or afternoon. That doesn't work for any person working full-time, as it effectively requires one to take a full day off. The Stickely dresser I bought a few months back was delivered on a Saturday morning, and that worked out perfectly. As the Overnite Transportation warehouse was just a few miles away from my office, I ended up driving there during lunch break to pick up the chair myself. The crate would not fit in my Honda Pilot, so I had to disassemble it on-site . . . Quite an ordeal. In short, I'd suggest that you look into using a delivery company that does Saturday deliveries.

Thanks for such a beautiful chair!

Best regards,

M.M.

[ I regret any inconvenience to any patron and work to keep it to the minimum. However, the shipping prices quoted in our catalog and on the website are for the level of service noted in this email: large appointment windows on weekdays only. I can see how these specifications are problems for some, but the price cannot be beaten by any other carrier that I have found. The option of a Saturday delivery will cost at least twice our quoted prices, but I will be happy to arrange it for those who require and desire it. — GW ]

San Francisco, California