Comments from our Patrons

March 24, 2008

We're a little disappointed.

The next day . . .

We're a little disappointed . . . that we can't purchase a whole houseful of this furniture. We LOVE the chair. It is truly a work of art. My wife is eight months pregnant and is beginning to have lower back pain. She loves to sit in the chair because she says it makes her back feel better. We are incredibly happy with the chair. Thanks so much.

Sorry for the little joke, we figured that since you don't get many complaints this would add a little spice to the workday.

Thanks again and if I win the lottery any time soon, I'll be placing multiple orders.

B.&C.C.

Birmingham, Alabama

March 24, 2008

Gary,

I'm sorry I did not let you know sooner that we received the chair and I appreciate your attention through the delivery process (although after seeing the chair, detail is not to be wondered at). I've had this e-mail percolating in my head since we got the rocker and just haven't had the time to send it.

This will probably be the 1938th letter of its kind, but this being our chair, we are absolutely in love with it. Upon pulling it out of the crate, I couldn't believe how smooth the finish felt. It was a different feeling from a varnished piece of furniture where your hand sticks and slides. Here I could feel the wood glide underneath my hand. Since I am not accustomed to encountering this in furniture (this being my first purchase of quality furniture), it delighted me to no end, and that is where my first impression lay. As far as the sitting and rocking, it fits like a glove. It is such a natural feel.

Of course, I only get a few opportunities at it as my wife, S., has taken it over as hers (as I suppose it was intended), and I assume from her long occupations of it, that she is quite pleased with it as well. S. is a yoga teacher, and now, she does all of her class planning and reading in the rocker, and she also likes to listen to music and read to our unborn son while rocking away, getting him acclimated to the motion. Finding her there gives me great joy and visions of my wife and baby together and visions of a happy family to come.

Last I just want to say it is a beautiful rocker, and what seems obvious, becomes delightful as I notice the details of the chair. Upon receiving it, I challenged myself to look at it and discover the whys of it, as far as being a superior piece of furniture. The fine symmetry of the piece and the off beat notes that pop-up balance the eye and gives cheer to investigation. I noticed in the legs, the figure of the wood (a term I learned through your explanation on your website) are symmetrical in the front and the back in both direction and placement. The lines turn and peak at exactly opposite points and I wonder at the challenge of its making. And peering at the glimmer of the surface, you get the sense of depth that exists beyond what you can touch. And I get the sense, that like still water, it will become clearer as the years settle upon it. I am looking forward to appreciating its beauty as time and many rockings make their marks.

All this effort of expression is my attempt to say thank you for making such a lovely rocking chair. It is exactly what we hoped it would be, an companion to our growing family.

Sincerely,
G.S.

Brooklyn, New York

March 19, 2008

Gary,

Thank you so much, my wife loves it. It was a Valentine's day gift for her. She is 13 weeks pregnant with our first child and looks forward to soothing the kids to sleep.

Thank you again.

Best
D.&J.

Brooklyn, New York

March 19, 2008

Gary: I received my rocker in good shape and I am enjoying it very much. You should pay me an advertising fee because I am telling everyone how great it is. I am kidding, of course, and I hope to order some other things from you in the future.

Thanks again, and best regards.
J.K.

New Orleans, Louisiana

March 14, 2008

Aubrey,

Yes, we received the rocker and absolutely love it! I am so glad we finally found a rocker that we can treasure and keep in the family.

J.M.

Highland Park, Illinois

March 12, 2008

I just wanted to say thank you. We really enjoy the chair and she can’t wait to actually use it with child. It is absolutely beautiful and the engraving is perfect. Thanks again and we’ll definitely keep you in mind in the future.

D.M.

Chicago, Illinois

March 12, 2008

Dear Aubrey and Gary:

Wow! Notwithstanding my discussion with Gary earlier today about the nasty delivery man, we opened up the box and found our rocking chair — we could not be more pleased! It's in perfect condition and absolutely beautiful — to the eyes, to the touch . . . and it feels great once we sit down (with our new bundle of joy in our arms). We're both looking forward to using it a lot for many years to come. Thank you both.

Gary: Thanks for being so good to me on the phone this morning. You were very helpful in listening to me about our less than satisfactory delivery experience. Your offer to call M. was also much appreciated. Your company's excellent customer focus is very much a rare thing these days.

For the record, the delivery person called and offered a one-hour window which, as you know, my wife accepted. The delivery person refused delivery of the chair into our home and in fact said it was company policy to deliver such shipments to the garage. Our daughter's crying prevented further negotiation on this matter and M.'s crying obviously did not affect his approach. Even though my wife asked for extra time to inspect the contents of the crate, this apparently was also not possible — based, in large part, on the apparent condition of the outside part of the crate (no obvious wear and tear). I'm guessing a tight delivery schedule was another factor in the delivery man's interest in leaving our address as quickly as possible.

In short, not a great time for my wife and she was quite upset about it. I would be grateful if you could share this experience with your shipping contact.

But all in all, this has been an excellent experience in dealing with your company — we love the chair, and really do appreciate and admire the passion that is so obvious in how you do business.

Thanks again, and we look forward to future dealings with your company.
G. and M.

Mississauga, Ontario

March 11, 2008

It arrived and it is wonderful.

Thank you!
A.R.

Edwards, Colorado

March 10, 2008

Gary,

I apologize that I have not yet had a chance to reach out, but needless to say, the chair is beautiful and it was pristine after unpacking. My one month old fell asleep in my arms in it yesterday.

Thanks again, and all the best.
M.W.

South Hamilton, Massachussetts

March 10, 2008

Aubrey,

The rocking chair arrived in beautiful condition. The freight company was courteous, helpful, and arrived during the time frame they gave me. The crate was in great shape and was much lighter than I expected. The scent from the stain dissipated after about a week. I have enjoyed rocking in it and have even fallen asleep in it a couple times already.

Thanks again!
N. & S.F.

Anchorage, Alaska